The AI-Enabled Business Analyst: Transforming ServiceNow Delivery in an AI-Driven World

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As AI capabilities rapidly expand across the ServiceNow platform, the role of the Business Analyst is undergoing a fundamental shift. No longer limited to documentation and requirement gathering, today’s Business Analyst must evolve into a strategic enabler who can leverage AI to accelerate delivery, improve decision-making, and drive business value.

This session explores how AI is reshaping the day-to-day responsibilities of Business Analysts working on ServiceNow implementations. Drawing from real-world project experience, we will examine how AI can be applied across the delivery lifecycle, from requirement analysis and user story creation to process design, testing, and reporting.

We will also address common pitfalls, including over-reliance on AI, data quality challenges, and the risks of poorly structured prompts.

This session is designed for Business Analysts, consultants, and delivery teams looking to move beyond the hype and understand how to effectively operate in an AI-driven ServiceNow environment. Participants will leave with a clear framework for becoming AI-enabled professionals who can deliver faster, smarter, and more impactful outcomes."

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