The Road to Go-Live: The Human Side of AI Adoption

[Courtney Posch]

Everyone's talking about AI outcomes, but what does it actually take to get there? Before you can measure ROI, you have to reach go-live, and that journey is harder than most organizations expect. This session pulls back the curtain on what early adopters are learning about AI implementation. The real, human story that happens before the metrics kick in. Drawing from dozens of customer conversations, we'll explore the patterns that separate organizations gaining momentum from those stuck in pilot mode: why treating AI as a "side gig" stalls adoption, why process re-engineering matters more than technology readiness, and how teams are building trust through creative approaches like log-only mode and supervised-to-autonomous transitions. If you're preparing for an AI implementation, or stuck in one, this session delivers honest, practical insights from the front lines. No polished case studies. Just the good, the bad, and the go-live.