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Published on by
tracyo_brien
tracyo_brien
Hello SNUG Members!
You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!
Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.
Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.
REGISTER TODAY *You must register in advance to receive Zoom login information
Agenda
8:00 am - 9:30 am PT
Platform AI Workshop
9:00 am - 9:15 am PT
Break
9:15 am - 10:00 am PT
Welcome – Tracy O’Brien and Lauren McManamon
10:00 am - 10:30 am PT
Now Assist Virtual Agent Adoption & Integrations
Ken Bristol, Bristol Meyers Squibb
10:30 am - 11:00 am PT
How herding cats helped consolidation efforts at AFRL
Tauf Chowdhury, AFRL (Airforce Research Laboratory)
11:00 am - 11:30 am PT
Identity and Access Management into ServiceNow
Christopher Smith, UNC Health
11:30 am PT - 12:00pm PT
KeyBank’s journey with ServiceNow and custom app development with App Engine
Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank
12:00 pm PT - 12:30pm PT
Mentalist and Magician Performance
12:30 pm PT
Closing Remarks
Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.
* The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.
Tracy O'Brien
SNUG Program
Will you be attending?
Starts:
Tue, Dec 16, 2025 08:00 AM PST
Ends:
Tue, Dec 16, 2025 01:00 PM PST