Login Window Issue with Amazon Connect Streams

[Nikhil Chavan]

Hi,

I am new to Amazon Connect and I have build my own Amazon Connect Streams using the instructions and code present on the GitHub. Following are the links:-

GitHub Code: https://github.com/amazon-connect/amazon-connect-streams

GitHub Documentation: https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md

Right now, I am facing the Login Window Issue.

While using Chrome, whenever I try to access the Amazon Connect Stream URL of my application, it gives an error, and at the same time, it opens a popup Login Window for Amazon Connect. I have attached a screenshot of the same.

While using Firefox, whenever I try to access the Amazon Connect Stream URL of my application, it displays an error message and a button saying "Open Site in New Window". When I click on the button, the Amazon Connect Login page is opened in new tab. I have attached a screenshot of the same.

Basically, in both cases, the user has to login to Amazon Connect Dashboard, so that he/she can access the Streams URL.

Is there any way, where the user would require to login to Amazon Connect Dashboard to access the Streams URL?

Please help!

[Paul Ciarfella]

Are you asking if there is a way to automatically login to Connect after logging into ServiceNow?

If so, there is not.  You must login to both.

We instruct our service desk to log into Connect first, before logging into ServiceNow.