Dear SNUG Community,On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end...
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
Dear SNUG Community,On October 14, we will host a free 30-minute webinar on exploring the most significant Strategic Portfolio Management (SPM) updates in the Zurich Release. We welcome professionals involved in Project & Portfolio Management, IT & B...
Within our ServiceNow environment we're being asked to populate prices on the ESC environment for our (internal) customers, this to make them aware of the actual prices. Where we have customers in multiple countries across Europe, the usage of Euro's...
How have you setup your knowledge management in regards to the processes? I am the process owner of the incident- and problem management process. And we created a lot of knowledge content. That are available via a ServiceNow portal. However, I run in...
Dear SNUG Community,On June 17, we will host a free 30-minute webinar on optimizing your IT asset lifecycle with ServiceNow ITAM.We welcome professionals involved in IT operations, strategy, and service management who are responsible for managing IT ...
Dear SNUG members, I've recently joined SNUG and would like to ask for your best-practice with the incident process. Our organization has recently started working with an external ESD helpdesk for ITSM processes. This development has created some con...
Hi all, At our organization we are currently looking at further creating/professionalizing/finetuning our long term vision on ITSM/ITOM processes. Is there anyone able, willing and interested in sharing some examples, experiences and/or lessons learn...
Hi there, I'm transitioning careers and have begun my studies in ServiceNow using the Now Platform and YouTube tutorials.Could someone provide some pointers on crucial topics to prioritize at this early stage, or outline the skills that the industry ...
