FAQs for App Engine for ERP

[Suzanne Smith]

Get answers from Artem Zhuchkov, Senior Advisory Specialist Solution Consultant - ERP Creator Workflows, to frequently asked questions about ERP Customization Mining and ERP Canvas.

How is the actual connection made between ServiceNow and SAP instances?

• The connection from ServiceNow to SAP is done via MID Server.

What connection protocol is used?

• The MID Server connects to SAP data via SAP Java Connector / RFC.
• A ServiceNow MID Server uses HTTPS to connect back to the ServiceNow instance.

Does it require a special user in SAP, especially if we want to write data back to SAP?

• SAP service type user account is required.
• Given specific roles specified here: https://docs.servicenow.com/bundle/xanadu-application-development/page/build/erp-integration/referen...

We would like to understand in much more technical detail connecting directly to tables or execute BAPIs

• MID Server connects to the SAP JCO which gives SN access to tables, rfc’s, and bapi’s in SAP.
• https://support.sap.com/en/product/connectors/jco.html.

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