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Data and Analytics
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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central   Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration.   Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

  • blog
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

What is the value of defining "platform host" Business Applications

Hello Everyone, can anyone please help me see the value of defining the "platform host" type of Business Apps? My understanding is that for EA/design, the "platform app" level is most critical since those are the ones used for TCO/Rationalization/Cap...

  • Question

Business Application Platform Host versus Platform

I am trying to determine why I would want to create a ServiceNow Business Application as a Platform Host, then create Business applications for each module we have as Platform Applications versus just creating the Business Applications for each modul...

  • Question

CSDM and reporting per managed environment

I am mapping standalone infrastructure environments (IAAS) into CSDM. Typically, technology services (e.g., network, hosting, database) are created with related service offerings. However, we have a key requirement: we must report on CIs, tickets, an...

  • Question

Outlook integrations with ServiceNow by opening automated Incidents

We have requests from our Management regarding the implementation of Outlook emails and opening a ticket automatically from an email to a specific mailbox an Incident in ServiceNow. On the previous ticketing system we had created such automation and ...

  • Question

Resolved! ServiceNow Flow Designer

In ServiceNow Flow Designer, an incident already triggered a flow, and the flow is currently in a Wait step. After that, I modified the flow condition and published the flow again. For the incidents that already triggered the flow before the change, ...

  • Question

Breach Report for 1 team - Performance Analytics?

I'm looking to create a report for breaches, that looks cleaner than the ones in the Reports. I would like to ideally create something like the attachedWhere is would % of Incidents Breached this Month with the metric line below to help show the tren...

  • Question

Resolved! Platform Analytics - Remove Button from Core UI Dashboards

Our instance got upgraded to Zurich from Xanadu recently and dashboard owners are seeing the button to Switch to Next Experience though when they are trying some of the reports are not working. Hence, we need to hide the option and entire message dis...

  • Question

Resolved! Service Graph Intune Connector : Assigned to

Can I get help to understand what is 'assigned to' on computer in ServiceNow mapped to from Intune? There are two fields in Intune - 'Primary User' and 'Enrolled User'   I can see the data stream is using the API /deviceManagement/managedDevices/ Th...

  • Question
  • Service Graph

Adding variables for columns in a simple list data visualization

When creating a simple list data visualization and I want to use variables from a catalog item for some of the columns, however the UI experience is terrible.  I am hopeful that this is just a user error on my part.I have created a simple list data v...

  • Question
  • Data Visualization
  • Platform Analytics Experience

Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Exporting Pivot table

I have updated our data visualization plugin to 28.4.1 and we are on patch 6 hotfix 2.  We are trying to export a pivot visualization and the only options are still PDF, JPEG, PNG, etc.  There is no change or option for excel or csv. When trying to d...

  • Question

User Experience Analytics Configuration/Customization

We are in Zurich release, and want to utilize user country as a policy detection instead of IP Address.Want to configure User Country as an advanced filter, so that I can view portal activity based on the employee’s country (not the IP address).Under...

  • Question
  • Performance Analytics
  • User Experience Analytics

CSDM query

Hi All !Kindly help me out with correct answers. From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)a. Business Service Offeringsb. Busi...

  • Question

Guidance Required on CMDB Design for AI Data Sources (Azure OpenAI / Atlas Vector Search)

Hello All,We are currently working on supporting AI data sources and their catalogs within ServiceNow CMDB and have been evaluating the appropriate CI classes and data model in alignment with CSDM 5 and the AI Control Tower/AI Inventory capabilities....

  • Question
  • Data Foundations
  • Service Graph
  • Service Graph Connector
  • SGC Developer
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