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Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

chassis type getting updated

hi all, for some of the server ci , chassis type is coming desktop , if we manually update , tried creating manaul reconcile rule but did not work . how can i restrict update from sccm or servicenow if updated manually . business ask if model.name ha...

  • Question

Application service mapping SAAS application

I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particu...

  • Question

How to model Application components in CSDM

Hi Team,We are currently progressing our CSDM implementation and would appreciate some guidance on how to model Application Components within the CSDM framework. An Application Component is "a separately deployable component of an application that pr...

  • Question

Service Impacted field in incident

After creating the Technology Management Services to establish the relationship between servers and business applications, we started experiencing an issue with the Impacted Service field on Incident records.When a Configuration Item (CI) is selected...

  • Question

Resolved! IP address record Name field Value source

Hi,I would like to know How "Name" field on IP address record is set? One thing is obvious to notice, IP address field and name field have same value. Can you please help me tracing the source which sets the value? i cannot find the script that is do...

  • Question

Tanium Service Graph Connector

How do I configure the Tanium Service Graph Connector?   Version: 1.6 Sample Application Service to Monitor: MediaWiki URL: http://10.197.203.212:5000/mediawiki Tanium Configuration: Tanium Cloud Based Instance (as oppose to Tanium on-premises instan...

  • Article
  • Data Foundations
  • Service Graph Connector

ServiceGraph AWS Connector - Using MID Server

The Service Graph Connector for AWS is designed to connect directly with AWS APIs without using MID Server. However, for some clients, they may need to use MID Server for security reasons as a proxy. The  steps described below needs to be performed a...

  • Article
  • Data Foundations
  • Multiple Versions
  • Service Graph
  • Service Graph Connector

CMDB report and relationship

Hi, Is there a way to have a report giving a list of server with no "Intantiates::Intantiate by" relationship with an active (State=on) virtual instance ?  Thank you

  • Question
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