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Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operations. These capabilities enable teams to move from re...
Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...
I have created an archive policy in the data manager that do not need a review, so the tasks created should be automatically approved. I see that the subflow completes, however the task remains in a state of 'Pending' and the CI's that fit the polic...
Predictive Intelligence (PI) in ServiceNow leverages machine learning to automate and optimize enterprise operations. Across ITSM, HRSD, CSM, SecOps, CMDB, and Field Service, PI enables proactive decision-making, reduces manual effort, and improves s...
I am adding a new row in the choice list (sys_choice.list) for my application for the discovery_source element. I selected the table as the cmdb_ci table and gave the element as discovery_source and gave a new value and name. basically, I added anoth...
Hi ,I created one CI Class (extended from 'cmdb_ci'), in that created some attributes, created one Identifier rule., in that rule I selected 2 fields ., and In Reconciliation Rule I selected source as IMPORT SET.I created some records through impor...
Is there a way to get the List-Simple visualization to show the selected columns when the View All link is selected instead of the long row of regular columns?
If a Performance Analytics Automated Indicator is configured with 'Collect Records', what ServiceNow table contains these records? I'm assuming this table contains the automated indicator, score date, and sysid of the records that makeup the score. I...
Iâm experiencing an issue where a custom column I created in a report is not visible when the report is added to a dashboard. The missing column is a calculated field defined directly in the report (not an actual table column). It displays perfectly ...
I need to create a report for Metric for Major Problems to calculate the average time to move from one state to another state of the problem until resolved state
Technical Services versus Application Services One of the most common misconceptions I see in the CSDM is folks wondering the difference between a Technical (or Technology Management, now) Service - and an Application Service (or Service Instance, no...
Hello Everyone! I'm having a bit of a strange issue. I have created a dashboard for Vulnerability Response in which we use to track vulnerabilities. On this dashboard I have a report named Active Vulnerabilities which shows all open vulnerabilities (...
Hi community I would like to understand how to report of CSATs please. How can I see the following:1. List of surveys grouped by score.2. Tickets that the survey is related to.3. User that submitted the tickets. If you can point me to the tables and ...
I'm trying to remove records in the "cmdb_software_instance" where two rows indicate that a device has two versions of the same application, but I want to delete the row with the oldest version of that application. Similarly, I want to remove rows wh...
Hello Everyone, Has anyone experienced with the same issue as the user list is not showing in filter options, even the selected user names show as (empty) in the list? Please refer the screenshots attached.I have tried to resolve this issue by deact...
Hi, I want to prevent a relationship from being created when either the upstream OR downstream business application is a parent. The relationships I want to prevent from being created are:Critically dependent on::Critically used byNon-critically depe...
Hello Everyone, We have setup discovery for our project and everything in initial state As part of CMDB health dashboard , our target is to keep the Correctness percentage as 90 % Now in our system , correctness showing as -10% , what are all the re...
