We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...
Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...
Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcrop, something caught my eye: a small piece of fla...
Greetings, not sure which board to post to for this question. Is there a document where it shows how SPM Dates interact between modules, and what triggers them to change? For example, the Approved Start/End dates in Projects are key to keeping the PP...
My cheat sheet to easily memorize few important topic about data foundation. CIS- Data foundation is one of the ‘not easy’ exam . So here is my cheat sheet.This cheat sheet aims to make it easier to help community members to memorize few important po...
On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...
Hi All, I'm trying to discover Oracle PDB and CDB and I'm getting the below error in the pattern. Is it the right step which is used to fetch PDB details? Please advice
I am using Servicenow's Newer Platform Analytics application.The report is this and last years incidents closed count in a column report (see attached). My report has an order of month and year left to right.I would like to order the report by month ...
Need help on how to calculate FCR for level 1 Service Desk team comparing the count of incidents they created vs count of incidents resolved at level1 by service desk team members
I want to create a post integration servicenow with okta this is what i done so far but when i create a rest message and test it is giving me error 400 or 401
I have data visualization report to show on Incident, where I custom field to recurring incident to be 1 or 0. On this report, I have set metric for 'Average' on the custom field and I'm using a multi pivot table. But customer is wanting to get qua...
Hi all,We're currently in the process of readying ourselves for a migration from the Data Certification Plugin to using Data Manager for our certification with our Zurich upgrade. Currently we have a rule that upon completion of a task or element bei...
Navigate the Platform Analytics migration with confidence as we approach the Australia release in May 2026. This session covers the strategic value of upgrading, common migration issues (visualization, exports, filtering, accessibility), fix status a...
Hi All,in my PDI i tested the 'Retire Policy' in the Data manage for stale CI ( 2 CIS ) which were not updated for specified timeframe(More than a month). it created Remediation tasks in the cmdb_data_management_task_to_ci table. once of the task wa...
I have a Platform Analytics dashboard with some cloud data. I have two filters. The first filter is from sn_capi_product table and displays cloud services. The second filter is from sn_capi_service_category and displays service categories. The servic...
Hi ServiceNow family.CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled ...
Hi Experts, We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role. We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission ...
Hello Experts, We have a business requirement to create a new date filter option similar to 'Quarterly'. Our customer works in a period of 4 months frequency (Quadrimestral), they have 3 periods in each year.So, the ask is to collect and visualize da...
