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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)"   This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Database view

Hi,I’m trying to build a three‑level database view based on an entity hierarchy. We have three entity types: Domain, Process, and Sub‑process. These entities are related through an entity hierarchy table with the following relationships:Domain (upstr...

  • Question

Configuration of a New Technology Management Service View

Hello All,I'm looking to configure a new View in Technology Management Service which mimics the form to the same fields and functionality of an already configured Business Application form.Is there a way I can copy it to Technology Management service...

  • Question

Creation of Report

I want to create a report showing the "total number of servers deployed vs the number of servers that do not contain a relationship to an Application or a Technical Service". Please suggest. 

  • Question

How to discover location & asset in Jamf integration

Hi, I am working on Jamf integration to discover apple devices. We have discovered most of the attributes by integrationhub ETL but not able to discover location and asset. Has anyone implemented before. If it is, please share the steps to configure.

  • Question

Resolved! Reverse Sync Choice - Quick Question

Hey Folks,I've been working on implementing CSDM 5 (enable lifecycle controls) to our Dev, but I can't find anything online and didn't find any info in the CSDM 5 Whitepaper PDF for the reverse sync choice attribute. However, it is my understanding t...

  • Question

Resolved! Is my current service structure aligned properly to the CSDM?

Hey everyone! After the post a couple weeks back about business applications and service instances, I have been trying to dig deeper into the conversations here and make sure I'm not misunderstanding anything else. That said, I am also trying to come...

  • Question

Combine Data Sources

I have 5 data sources displayed as a Vertical Bar displaying Counts for each. Is there a way I can combine Incidents and Tasks to be added together and show as one metric? For example it would show 1 bar as "BAU" with 30 displayed. Is that possible?

  • Question

portal issue

Remove work note from portal and only additional comment is visible.

  • Question

CMDB Health Dashboard Correctness Remediation

I'm working on the CMDB health dashboard correctness at present. I need help in remediating the same.I've come across majorly 3 error description, which are as follows: Orphan:1. CI relationships do not satisfy the relationship rule defined for CI ty...

  • Question

Resolved! How to use email layout/templates on Scheduled reports?

We want the email body of the scheduled report to utilize our email layout which contains our company branding. We can already do this for all email notifications we have set in the system. We can manually copy the layout HTML code on the report_body...

  • Question
  • Reporting
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