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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particu...
Can you set up your SGC's in both Prod and Test at the same time? We are having a situation where removed applications are still showing as installed in SAM Pro using our WSO-SGC. We restricted all application status values to only 2. Installed, but...
Hello,what is the state of the art (and most efficient) way to discover Cisco IP phones?We did not find much useful info on this topic so far. Options I see:- connecting to call managers (how?)- running normal discovery - do we need custom patterns, ...
We are running SG-AWS and SG-Azure(without SSM deep discovery) to discovers all standard cloud resources since July 2025. Our priority for public cloud resource focused on the Virtual Machine Instance resource created in the cmdb_ci_vm_instance table...
Hello, I am creating a decom flow for AWS and Nutanix Servers. If the severs are related to a Service Instance that is in production they must require a change request. On the DTSK we have a field called CR Number. How can I make it so if the CI is r...
Hi Team, I have a user facing an issue with Dashboards. We're currently in Australia Patch 3. There's a custom dashboard created and utilized by multiple users. Only 1 of them has the loading error. He do not have any role issue, he can view them and...
Hi Team,We are experiencing an issue with a Platform Analytics List visualization after upgrading to Zurich Patch 12 W34.Error:"Can't display this list""List controller data broker transform error: Cannot read property 'internalType' from undefined"E...
is it possible to restrict report view even though dashboard access is there in next experience UI dashboard?Because in next UI dashboard users having dashboard view access can even see all reports and widgets without having specific report viewing p...
Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...
Hi Team, I am working on a platform analytics dashboard and would like to display the variation between the previous month's open incidents count and the current month's open incidents count in a bar chart. My Requirement is Previous month open inci...
To improve PA useability for end users in the available PA libraries it is recommended in a multi domain environment to add additional filters and data columns in the library for better use and search possibilities. Dashboard library (Platform Analyt...
Hello Everyone,Hope you are well !I'm trying to add a few visualizations built using Platform Analytics to a Service Portal page, but I haven't been able to find any out-of-the-box widget that supports displaying them, as shown below: Has anyone succ...
The ServiceNow system often fails to recognize traditional Chinese characters, which frequently causes communication problems.what could be the reason and solution its from servicenow side or what how to find it.
Hi everyone,I’m facing an issue with User Experience Analytics (UXA) in my ServiceNow instance.No OOB UXA events are loading under the Data Foundation section.Because of this, when I try to create a Cohort or Conversation Funnel using events, I recei...
Hello members, We have Password safe External Credential Storage for Discovery installed and have been trying to run horizontal discovery but keep getting issue while trying to retrieve credentials using the local account.Since this is a scoped appli...
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