Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...
Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Hi, has anybody seen or used this "tool" Lifecycle Usage analyzer (CMDB Insights) ?It is supposed to provide a list of all forms, business logic, connectors, etc. where the old CMDB legacy status fields are still used, so that we know what we have t...
IntroductionIn ServiceNow CMDB and CSDM (Common Service Data Model), terms like Application, Business Application, Application Service, and Business Service are often confusing.This article simplifies these concepts with clear definitions, real-wor...
Hello friends, I would like to understand if we need to align our work intake form CSDM. Should we be doing? If yes, why. If not needed, then why? Thanks in advance, Rahul
Standard Interactive Filters such as Status, Stakeholder, and Complaint Type are generally not applied directly to aggregated PA score data.Need confirmation or any document available.
Hi everyone,We’re looking for guidance on the recommended CSDM / Enterprise Architecture approach for managing a common business capability model across multiple business units.Our requirements are to:Maintain a canonical enterprise capability model....
Does the current CSDM support Business Capabilities to Business Capabilities relationships through CRUD data flows? If not, is this on the roadmap for future releases? We're looking for a way to create a CRUD relationship between Business Capabilit...
Automatically update CMDB Groups for Dynamic CI Groups from AD (Active Directory) group. We are trying to automate the Windows Patching cycle Dynamic CI Groups / CMDB Groups from the Active Directory (AD) group picking the proper CI to be in the grou...
As an EA product, it is very helpful to know which business capability an application or platform is providing but I would argue/suggest there should always be at least 2 business capabilities. The "last tier" capability should be the application cap...
It's hard enough explaining the difference between a "Service" Instance (I really wish they would rename this to application instance) and Application Service. And to me, this makes sense because an application service is a type of an instance record...
Hi ServiceNow Community,I'm kinda turned around on a configuration issue that I've been trying to work through regarding how to best set the Range limit(s) and Range color(s) for a custom Target to work with a custom Formula Indicator to check percen...
Our Nov 25 Analytics Academy will be about our future Analytics data catalog. ServiceNow Data Catalog inventories what data you have, adds business context and ownership, shows where it came from, and makes it easy for people and AI agents to find da...
Platform Analytics and our new to be introduced analytics product ADA will be living side by side, yet also many customers are looking for information on when to use which. In this Academy session, we’ll walk through some realistic scenarios from sta...
Im stuck , i have followed the instructions and read the other feeds ... restarted the instance and restarted the course no success.Validation fails to see this dashboard My Incidents Overview | Platform Analytics | ServiceNow Task Instructions:As a...
Hello! I’m trying to determine which data visualizations are used on each dashboard and which tab they are located in by looking at ServiceNow tables, but I’m not seeing this information clearly.Specifically:I expected to find relationships between d...
How to provision an Azure Virtual Machine (VM) through ServiceNow using the Azure Spoke functionality ?
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