Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Important Update on Legacy Reporting and Analytics with Australia Release Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on y...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi All, I am working on a Platform Analytics Dashboard that contains a sys_user interactive filter. Requirement:- When the dashboard initially loads, visualizations should not load any data.- Users must first select a value from the sys _ user inter...
Hi ServiceNow Support,We are experiencing an issue with CMDB Data Manager Dependent CI Retirement.When we retire a parent CI, for example a Server CI, the dependent CIs are correctly identified and inserted into the CMDB Dependent CI Ledger table.How...
Hello,Request: I want to create a Data Visualization showing two Valid to Dates for a group of recently updated knowledge articles. The first Valid to Date is the original when the current published version expires. The second Valid to Date is the ne...
Is it valid to model service offering related to other service offerings? We are doing an exercise in modeling our Services and Service offerings. I got the model back and they had the following. Blue is the service and green is the service offering....
We are standing up ServiceNow, and we have a discrepancy of when Service Offerings should be introduced and if it is really needed.
Are there any companies not using Service Offerings and how well is your CMDB.
Hi Team,I have a Workspace page called "Analytics" in UI Builder. This page has a page parameter named projectID.On this page, I added a Dashboard Component and configured it to display a custom dashboard called "WS Project Card". The dashboard has a...
Hi Team help me in Service Graph Connector for Microsoft SCCMConfigure Data Source and Scheduled Data ImportWhen i click on configure i can see the below Help me in completing this please RegardsR
Hello Community,Need help in On-call scheduling feature. In one ServiceNow instance the Proposed cover field in the Manage Shift > Schedule time off window is showing available users correctly, but in our UAT instance the same field shows No matches ...
Hello Experts, We are using "Azure Devops" - to trigger CI/CD Pipeline for automated jobs done. Question is : What credential do we use here ?Where is that to be created ? We have used SGC- Azure and we created initially OAuth2.0 authentication. Bu...
I have some issues with data visualizations in dashboards:1. I created a dashboard which contains saved data visualizations from the library. In the dashboard I click on one of the data visualisations and go to Edit in designer. After I modify and sa...
Hi everyone,I’m building an ITSM dashboard and looking to group assignment groups based by towers/business service.What’s the best way to establish this kind of mapping in ServiceNow? Is there a standard field, table relationship, or recommended appr...
I have a requirement wherein we are trying to update CMDB from Github repo. I have thought of 2 ways 1. Using Integration hub Github spoke 2. Using Discovery I would like to request for help on how to proceed with this requirement.
When tracking current open incident tickets, if a date range is applied within a dashboard, it imposes a Created on date starting with that date range and excludes any open tickets that are still active, but were created before the start of the date ...
I need to use REST action in flow designer to randomly get the payment transaction id when the payment is set for approved but the thing is in pdi that REST action is not available what i need to do now ?
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