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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
in Workspace Modal dialog boxes where need to open ? Native UI assessment Metric table can see but workspace same dialog box where need to see and how to update the dialog box or Modal?
Hello,We are experiencing an issue in Platform Analytics where the SLA Breached and SLA Achieved indicators display the same result, even though they should represent different SLA outcomes.Current behaviour:Both indicators return identical values fo...
Common questions about upgrading from Core UI to Platform Analytics, addressed for dashboard owners and content creators. How to use this FAQ: Click any question to expand or collapse it. Use your browser’s search (Ctrl+F / Cmd+F) to find topics by k...
I'm getting ready for my Platform analytics migration - how do I know I have non-responsive dashboards in my instance?
Where do i find developers specs on SPM's base platform and some of the key add-ons that are documented somewhere or in the app store. Anyone I can talk to directly at SN?
Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. UPDATE (March 2026): In March 2025, we announced that the ability to create new Core UI cont...
Hi Community,I have a few architecture questions regarding RaptorDB Pro (Live Connect) and would appreciate guidance from anyone who has implemented it in production.Our current architecture looks like this:ServiceNow data is extracted daily into a S...
Hi Everyone!I recently integrate ServiceNow with Microsoft SharePoint Online using Flow Designer and the Microsoft SharePoint Online Spoke. The goal was to automate site creation based on a catalog request and assign users to the correct SharePoint g...
Hello,I'm trying to create a report of change requests that starts from the actual weeks Tuesday at 13:30 CET and ends at next weeks Tuesday at 13:30 CET, and where it will automatically switch after the time frame has past. In that case the moment "...
Big Picture (one‑liner)Identification & Reconciliation rules answer two different questions: QuestionAnswered by“Is this CI already existing or is it new?”Identification Rules“If multiple sources update the same CI, whose data should I trust?”Reconci...
I have a requirement to create a flow that is triggered by a service catalog that has 2 approvals and sends an email to inform a group that the request is task closed complete.ny issue is that i am getting an error - as stated - error occured against...
I would like to request an audit report for AGLs who currently hold an active ServiceNow Fulfiller license.AGL fields present in Business application How do i cerate a report ? based on what condition
Hello Everyone, I have a requirement to fully automate CMDB CI attestations. The client wants to completely eliminate manual effort—specifically, when an offline device comes back online, the open attestation task should automatically attest the CI a...
In ServiceNow CMDB/Application Services view, if some Resource Groups (RGs) under an Application show a down arrow/expand icon and others do not, even though relationships exist when you open the RG record,
Has anyone integrated venefi What is Certificate Management? (venafi.com) for certificate management into ServiceNow? If so how did you do it. Also did you map to certificate management, incident, task, catalog?
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