Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operations. These capabilities enable teams to move from re...
Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...
Weâre excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...
Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcrop, something caught my eye: a small piece of fla...
Join us on January 7th, 2026, for a Platform Analytics Academy about learning to build and deploy advanced analytics in ServiceNow through technical dashboards and workspace integration. This session covers: Technical Dashboard Fundamentals â Disco...
Explore the highlights from our 2025 Platform Analytics Academy sessions! This video provides a quick overview of each session to help you discover the insights and capabilities that will elevate your Platform Analytics experience. Here's to an incre...
Hi,I would like to understand what is the use of IP Network Class (cmdb_ci_ip_network) in CMDB?Though we are running the discovery scans, we do not see any information is populated in this table by SNOW Discovery. Do we need to enable any other featu...
When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)Is there a way to configure the workspace ...
Hello All, We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' inste...
Hello community!I have a Data Source to import information from Excel file with only one line to test, and the column names inside the file are: proposal; professional name; status; class entity and class number. I have imported data before to the sa...
There is a bug raised on Incorrect Configuration of the Nodes for Storage Devices in SNOWExcepted results:The nodes should NOT have upstream and downstream relationships with both clusters. One node should only have a relationship with one cluster. A...
A customer using only ITOM Visibility is configuring a dashboard feature to enable filtering by Company.They set the core_company table as the filter source; however, users with only the cmdb_read role were unable to see the filter list.To resolve th...
Hi,In an indicator widget i want to add color scheme. If scores are less than 80% it should be shown in red if >80%should be shown in red.From the docs i can see that it can be added to targets but i want to know if the same can be added to an indica...
All of us that have worked with the CSDM know the importance of keeping data structured. One thing is off course the discoverable bits and parts like the different CI, that we put into different classes like Windows Servers, Linux Servers, computers ...
Hello everyone, As an admin, navigation to sys_report_list.do, I try editing a report by clicking into it and clicking on the top-right "Edit report" button. It navigates my to the old (sys_report_template.do) UI, this is the wanted behavior. As a re...
Hello, Where can I find the presentation that was discussed during the 'CMDB Data Foundations: Set the foundation for AI-ready IT operations' session posted on 09/12/25 on YT? Thank you in advance.
CIS- DF - CMDB& CSDM exam was truly a journey, for me and I am happy it was an happy ending. This was my first attempt at this as ServiceNow made it mandatory to keep all the certifications active I was really worried reading posts and comments fro...
