Best practices on naming conventions for sevice catalog

[Umesh G]

Hi Team, I'm looking for set the process for SRM(Service Request Management). May I know the "best practices on naming conventions for service catalog"

1) Naming conventions for forms (nomenclature) to avoid duplicates and unclear titles.

2) Avoiding redundant forms by improving workflow documentation and checks before creating new forms.

3) Documenting the process from request intake to delivery, including rationale for task assignment and a RACI matrix for accountability.

4) Limiting the number of fields and conditional logic in forms to prevent performance issues, and exploring Catalog Builder features in the new ServiceNow version.

[Ankur Bawiskar]

@Umesh G 

check these links

DevBasics: Give me names 

Application Guide: Service Catalog Best Practices 

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[Ankur Bawiskar]

@Umesh G 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@Umesh G 

Refer below articles for guidance and best practices

https://www.servicenow.com/community/itsm-articles/application-guide-service-catalog-best-practices/...

https://www.servicenow.com/community/developer-forum/5-catalog-item-best-practices-to-follow/m-p/244...

https://www.servicenow.com/community/servicenow-ai-platform-blog/servicenow-service-catalog-best-pra...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Rafael Batistot]

Hi @Umesh G 

1. Naming conventions – Use clear, consistent, descriptive titles (e.g., [Category] – [Action] – [Item]), to avoid duplicates/unclear forms.
2. Avoid redundancy – Maintain workflow/process documentation and check for existing items before creating new ones.
3. Governance & accountability – Document full lifecycle (intake → delivery), define rationale for task assignments, and use a RACI matrix.
4. Form design – Keep forms lean (minimal fields, use conditional logic carefully to avoid performance issues). Leverage Catalog Builder features for standardization and governance.