How to create 4 child Ticket and 1 parent from MRVS

alishamulan
Tera Contributor

When i raise a ticket from portal then a mrv will open when i fill that mrvs add form to it minimum 4 forms, and click on submit then, 4 child ticket and 1 parent ticket must be created how can i achieve it.

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@alishamulan 

so what did you start with?

you can use record producer script if you are showing MRVS on record producer

check this link and enhance

How to create records in a table from MRVS? 

enhancements required

1) create parent ticket

2) iterate all the MRVS rows and store the inserted parent ticket sysId in the parent field of your table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@alishamulan 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader