Cross-scope access error while creating Customer Service Case

[BhamidipatiU]

Hi Community,

I am trying to create a Customer Service Case, but I am getting the following error:

“Access to api 'put(...)' from scope 'sn_customerservice' has been refused due to the api's cross-scope access policy.”

The error occurs when I try to submit/create the case.

Could someone please help me understand why this cross-scope access is being denied and what configuration is required to allow the API access?

Thanks.

[Rafael Batistot]

hi @BhamidipatiU 

These links might help you: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727180

https://ikconsulting.com/post/how-to-resolve-the-cross-scope-access-policy-security-restriction-issu...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1641480