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Prevent date overlap in registrations

MariaAliceB
Tera Contributor

How to avoid date overlap in registrations? (No business rule)

2 REPLIES 2

GlideFather
Tera Patron

Hi @MariaAliceB,

can you please elaborate a bit more? The question is quite general and too vague to get the full context.

Please describe the current state and what's wrong about it, then the desired outcome (what's the goal) and optimally provide some screenshot or anything to understand it.

Is this related to portal, backend, dashboard, ... as knowing where's that happening it might be different approach to achieve it.

Thanks with such a short and unclear description there's not much to help you 😞

———
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Ankur Bawiskar
Tera Patron
Tera Patron

@MariaAliceB 

Is this related to Customer contact self-registration in CSM?

is it when same contact tries to register again?

If yes then I believe there is nothing OOTB available for this.

You will require a custom solution which checks if this user already exists or not.

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader