Scripting issues when creating a new inbound email action - automated incident creation

AHMMAMW
Tera Contributor

‎04-15-2025 02:33 PM

I'm attempting to create a new email workflow for an expansion that is needed in our instance. This instance was built several years ago and underwent customization at that time, and so I am not fully familiar with the intricacies of it. The issue I've currently come across has to do with inbound email actions, as I'm attempting to create a new one which I expected to be very straightforward but I cannot get the scripting text box to be visible.

Within the "Personalize Form" menu the box for Script is checked, and greyed out, but it is not visible to enter a script into.

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3 REPLIES 3

GopikaP
Mega Sage

‎04-15-2025 10:30 PM

Hi @AHMMAMW , could you please share some screenshots to get better understanding of your requirement?

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Shree_G
Mega Sage

‎04-15-2025 11:14 PM

Hello @AHMMAMW ,

 

Confirm if the "Action Type" is Record Action and NOT  Reply Email.

 

Shree_G_0-1744784051687.png

 

 

 

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Ankur Bawiskar
Tera Patron

‎04-15-2025 11:32 PM

@AHMMAMW 

Did you try to clear instance cache using cache.do and then logout and login again?

If my response helped please mark it correct and close the thread so that it benefits future readers.

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