Tender Presentations

[bmclear]

Hi

We are at the tender presentation phase to determine the system integrator, does any one have an agenda items or packs to support the presentations?

Cheers Brian

[Dr Atul - LNG]

Hi @bmclear 

This might be helpful.

Please visit the Now Create website, which contains ServiceNow best practices, implementation guidance, reference architectures, and recommended approaches for a wide range of use cases.

https://mynow.servicenow.com/now/best-practices/home

[Tanushree Maiti]

Hi @bmclear 

Agenda item:

Introductions & Core Team (10 mins): Meet the actual named architects (CTA/CIS certified) assigned to your account and other stakeholder, not just sales leadership.

Understanding of Scope & Objectives (15 mins): The SI plays back your business requirements, pain points, and digital transformation goals to prove active listening.

Delivery & Governance Methodology (20 mins): Explanation of their configuration-first approach, Now Create alignment, agile sprints, and risk management frameworks.

Targeted Solution Walkthrough / Scenario (20 mins): A focused demonstration or deep-dive addressing a specific complex workflow or integration challenge from your RFP.

Change Management & Adoption (10 mins): Strategy for user training, organizational change management, and long-term enablement.

Commercials & Roadmap (15 mins): Transparent pricing breakdown, phased value delivery, and

Q&A.

Check if these resources helps:

Technical Requirement Gathering for an Integration

https://www.servicenow.com/lpwbr/three-steps-to-implement-servicenow-integrations.html

Integrations Capabilities framework 2.0 

[Its_Azar]

Hi here @bmclear 

We recently went through a similar evaluation. I'd recommend asking each SI to demonstrate an end-to-end implementation approach, governance model, technical architecture, team structure, delivery methodology, post-go-live support, and relevant customer case studies. A practical demo and Q&A session also helps assess their real-world expertise. Good luck with the presentations!

[bmclear]

Brilliant, many thanks, how long was the presentation with the SI, looking to make the best time of the Business SME's, cheers