Function setJournalEntry is not allowed in scope

[aklimenko]

Hi. We allow certain device management functions from within incident. Part of the logic is to add entries to incident's journal the tell a person of success or failure of a particular action. But it seems there is another restriction: Function setJournalEntry is not allowed in scope

Is there an alternative?

[Pradeep Sharma]

HI Alexey Klimenko

The setValue() method is not supported for Journal fields. Instead, assign values in script. Please take the look at the below example for reference.

function onAfter(current, previous) {

     //This function will be automatically called when this rule is processed.

var gr = new GlideRecord('incident');

gr.addQuery('sys_id','d71b3b41c0a8016700a8ef040791e72a');//Harcoded sysid just for testing

gr.query();

while(gr.next())

{

gr.comments = 'Pradeep Sharma added comments to this ticket';

gr.update();

}

}

[aklimenko]

Thank you! Worked

[noahstahl]

What about getJournalEntry? This is also apparently disallowed in scoped API. How can I read the current journal values? Thanks,

Noah