Implementing Major Incident - MIM

I am currently working on implementing Major Incident Management (MIM). For those who have implemented this within their organizations, I would appreciate any insights on what contributed to a successful implementation and what challenges you encount...

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Best way to validate mandatory fields in workspace boards

Hi there,We will be implementing EAP and CWM workspaces on next month and we need to make sure the Kanban boards are working properly.Some requirements are about mandatory fields to validate before to change states. UI policies works OK for form view...

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UI Builder Data Resource Not Persisting After Save and Refresh on Original Page Variant (Zurich)

Hi Everyone,I am facing an issue in UI Builder on the Zurich release while working with a Playbook Experience page variant.Issue:When I create a new Data Resource in an existing page variant and click Save, the save appears successful. However, after...

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What is the rate limit for triggering the Alert incidents simultanioulsy

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Catalog variable Date/Time validation – 2 working days (Sun–Thu) with hour‑based lead time

Hi Community,I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.Variable DetailsVariable name: time_to_send_out_commsVariable type: Date/TimeUsed on: Service Request (SR)Business ...

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How to Create Database View for Request Item, Survey results in ServiceNow?

Hi Team,I'm trying to create database view for Request Item, SCTASK and Assessment Instance (asmt_assessment_instance), Assessment Metric (asmt_metric), Assessment Metric result (asmt_metric_result) 1. Username who gave the survey2. RITM and SCTASK N...

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The code editor in my new instance seems old

Hi community, I had recently been given a new client to administrate, and once I entered the instance I quickly noticed that the code editors seem to be "old-fashioned"This instance is in Zurich, that's why I cannot understand how this editors are no...

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Disable remove row (X) in a MRVS

Hi, I'm writing a script to disable a few buttons of a MRVS, but my script doesn't work with the remove rox (x). I'm seeing a few post about it but the scripts that i saw didn't work either, I believe it's something wrong with what i wrote. I will le...

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Stop Hardcoding Business Logic - Use Decision Tables instead

  If you've been building on ServiceNow for any length of time, you've probably inherited (or built) one of those flows. You know the ones — a sprawling mess of if-else branches, dozens of update record actions, and logic that's copy-pasted across m...

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UI Builder : Dynamic data binding for a list component fixed query inside a repeater not working

An issue with UI Builder where a Record List component inside a Repeater does not correctly apply a dynamically bound value in its fixed filter. This results in incorrect data being shown for each repeated item.Key pointsUse case: Display child relat...

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How to import records into the sc_req_item table using an Excel file and the ServiceCatalog API?

Hello,I have the following requirement that I am trying to implement.1. I have created a simple catalog item that looks like this:Variables:Requested for (requested_for)Request summary (request_summary)Detailed description (detailed_description)2. I ...

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We are getting audience in addQueryParameter('audience','unique id '); No idea how we are getting ?

We are getting audience in addQueryParameter('audience','unique id '); No idea how we are getting?addQueryParameter data we are storing in the application registry.Kindly help me to resolve this puzzles.

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ERROR on the HTTP Method Test, in a RES Message

Hello everyone!I have to make an integration, so I´ve created a REST Message with its HTTP Method. Then I´ve created a Script Include to call it.The thing is that I need ONLY the name of the person, but I cannot filter this out.This is the JSON im ge...

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Amazon QuickSight returning a hallucinated or generic summary for a ServiceNow incident via MCP

When querying an incident through the ServiceNow MCP connector, instead of returning details specific to the actual incident, AQS is responding with what appears to be a default/templated summary that has no relation to the incident in question. Woul...

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