What user-to-user breakout sessions would you like to see at the upcoming SNUG on 9/26?

[Laura Leslie Wh]

Proposed user-to-user breakout topics:

• ITOM - event management
• Discovery (reconciliation, patterns vs probes, how legacy customers migrate to newer capabilities, etc.)
• ServiceNow Backlog Reduction Methods
• Automated Test Framework

Please comment with ideas and suggestions! 

[Inactive_Us1180]

Custom apps using the new portal architecture. AngularJS and what others have done to make the system do something different then the norm. 

Same with other modules, portal, discovery, CMDB, PA... we want to hear customers that are doing something unique and innovative. not the standard out of the box stuff that everyone does. 

[Carl Murray]

The top 3 things that could help right now for our organization:

1. Metric Definitions
• How others use them
• What others are tracking
2. Survey
• Totaling surveys and reporting based on the Actual Value, not the normalized value
3. Knowledge Base
• Templates used
• Effective formatting to make creation easy while being consitent