Hello,
In the virtual agent when user tries to connect with the "live agent support", I have setup the service channel and queue in advanced work assignment in order for the chat/interaction to be routed the queue.
However when there are no live agents available and when user asks for live agent support in Virtual agent, it displays a messages as below:
There are no agents available at the moment. Please try again later.
Thank you for using our support chat.
I can see in the "interaction" table the interaction is closed completed. (Out of the box functionality).
Instead of closed complete, client wants the chat be in new state and when the agents are available assign the chat/interaction to them?
Or may be create a Inc or task if no live agents are available.
