In Inbound Actions. When ever users reply to the additional info email the logo is attaching.
While providing reply email to additional info email. A logo is getting attached in the activity log by system.How to overcome this issue.
Forum Posts
Resolved! Autopopulate Custodian L4 Name and another field Custodian L4 Name2 based on Custodian Name
Hi, I have created a Script Include and Client Script however it is working fine when I select one custodian Name and it's autopopulating the Custodian L4 Name however when I select two user in Custodian Name it's not autopopulating the another pers...
Resolved! Visibility to the related closed incidents to non admin users
As an admin, when you go to a Problem record, then view related Incidents, you can see closed incidents. When you impersonate a non-admin user, and follow the same steps, closed incidents are not visible. I want to make all users to be able to see cl...
Resolved! Bridging the Gap
Experts, Experts do not become experts overnight without some degree of experience in your field. I want to become a Technical Project Manager and perhaps this question can be raised to anyone regardless of what role you may have. What are exa...
Resolved! CC Recipients based on field Value through Email Script
Hi, I have created a email notification which consists of Scheduled Job , Notification and Email Script. All are working fine however when I have tried to add the recipients through field in CC, its not showing recipients in CC after triggering the N...
When we export the Incident form to PDF, The downloaded pdf has the HTML tags for the journal fields
When we export the Incident form to PDF, The downloaded pdf has the HTML tags for the journal fields with Email attachments/updates in the work notes. Especially, those work notes are updated by the integration users as an email update in the work no...
Resolved! CSA Mainline exam Clarification
GreetingsHello can anyone clarify me about the CSA mainline exam.I scheduled exam online mode on July 28, 2025 and I also started preparing for the exam.But what are the things i've to ensure before the exam.Thanks in advance.
Line break in pop-up
HI,I'm currently working on integrating a Generative AI (GenAI) use case in my instance where I trigger a Skill using an UI Action, retrieve the output via a Script Include, and display the result in a UI Page pop-up. The logic works, and the pop-up ...
Static link in Service Catalog not Applying filter on First Attempt
Hi, We have a static link embedded in a Catalog form that redirects to the Knowledge homepage. This link is intended to open the page with a pre-applied search filter. But the filter condition is not being applied when we click on the link.However, w...
Instance didn't wakeup
My instance didn't wakeup from hibernating. I tried several times. Please do the needful
Can we trigger multiple emails from single email script.
I'm creating scheduled report where I called the mail script . And in that script Im generating dynami Custom report to fetch data dynamically according to users getting from one table . I looping every user so report generate for that particular ...
Facing issue to open PDI and it is not waking even instance is active state.
Hi Every one, Its been only 5 days I worked on my PDI and when I try to login today, its in hibernate state and not waking up.Tried many times but still same issue. Please help me in resolving this issue. Thanks,Lakshmi Priya
PROD Node Appearing as unknown:<node-name> and The System ID is Changing Every Few Seconds
We are observing unusual behavior in our instance logs where one of the nodes is repeatedly appearing with an ambiguous name in the format:unknown:Internal-Prod-# (e.g., unknown:Internal-Prod-4, then -3, then -2, etc.)This change is happening approxi...
To Preview the Attachment attached in incident Form
I have been given a task that when an attachment is attached to any incident on clicking the attachment name it should be previewed not download we have to solve this using iframe ,i have attached the image below the attachment name is encircled by ...
