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Facing issue to open PDI and it is not waking even instance is active state.

Priya60
Tera Contributor

‎06-17-2025 03:24 AM

Hi Every one,

 

Its been only 5 days I worked on my PDI and when I try to login today, its in hibernate state and not waking up.

Tried many times but still same issue. Please help me in resolving this issue.

Priya60_0-1750155697359.png

 

Thanks,

Lakshmi Priya

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Gangadhar Ravi
Giga Sage

‎06-17-2025 03:27 AM

Hi @Priya60 

 

There is no support for PDI from servicenow. Please release your instance and request a fresh instance.

Note: all work that you haven't  backed up will be lost for good.

 

Please mark my answer correct and helpful if this works for you.

 

 

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