Not able to login my instance due to MFA

[Ram70]

Hi Team,

I am not able to login my PDI due to MFA.

I have configured MFA in my old mobile which I lost hence not able to give MFA code while login to PDI. I need your help to setup MFA on my new mobile or please let me know how to disable MFA for my PDI.

[GlideFather]

Hi @Ram70,

have you tried the steps above? Were you able to log in your PDI?

EDIT: there's a new page layout, do it like this:

https://developer.servicenow.com/dev.do#!/manage-instance 

[Ram70]

Hi @GlideFather ,

I have tried all the steps but at last I am landing at MFA Page. 

[GlideFather]

@Ram70 did you really follow this?

https://developer.servicenow.com/dev.do#!/manage-instance 

[Ajay_Chavan]

Please try this:

You can use postman to send api to update the user's MFA field.

Method: PATCH

URL: https://<yourinstance>.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441

Authorization: Basic Auth

Username/Password: Your admin account

 

Body:

{"enable_multifactor_authn":"false"}
 

After you updated the field to false, you can login without MFA code.

[Ram70]

Hi Chavan,

Thanks for the solution I tried your approach. By that I have updated admin user record but still MFA page is coming to login into PDI.