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Unable to Send Email from PDI to Outlook (Test Connection Successful)

snowcrazy
Tera Contributor

3 weeks ago

Hi everyone,
I’m trying to configure outbound email in my PDI to send mails to my Outlook account, but the emails are not being delivered even though the Test Connection shows Connection Successful.

Here is my configuration:

  • Server: smtp.office365.com

  • Port: 587

  • Connection Security: STARTTLS

  • Authentication: Password

  • The connection test popup shows success.

However, the email logs show the notifications stuck in send-retry-delayed, and no email reaches my Outlook mailbox.

 

Screenshots for reference:

Has anyone successfully configured Outlook/Office365 SMTP on a PDI?
Is there any additional setting needed on the Outlook/Microsoft side, like App Passwords or SMTP AUTH enabling?

Any guidance would be really appreciated. Thanks!

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2 REPLIES 2

Kieran3
Tera Expert

2 weeks ago

Hi @snowcrazy 

 

I believe email sending from PDI's is disabled, even when you configure the settings but to spam concerns. Please see this article that shows it may be possible with Gmail: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

0 Helpfuls

Simon Hendery
Tera Patron
Tera Patron

2 weeks ago

@Kieran3 @is correct. Email sending was disabled on PDIs about 5 years ago because unscrupulous people were using PDIs to send truck loads of spam. 

Thanks for nothing spammers! You're the reason we can't have nice toys. 😠😠