Solution : How to configure Email Account in ServiceNow using your personal GMAIL mailbox

[vipinmathew]

Hello Everyone,

Finally I found out something for our PDI to send email through our personal Gmail account.

Current Situation : by Default , User can't able to send email from PDI as ServiceNow removed the email accounts which was there.

Solution : Configure a custom Email Account using your personal Gmail account.

Step 1 : Go to your Gmail and enable 2FactorAuthentication ( 2FA - 2 Step Verification ).

Step 2 : Once you enable the 2FA in your Gmail , using below link Generate a password from https://security.google.com/settings/security/apppasswords . 

You can create a new APP and generate . 

You will get a An App Password which is of 16-digit passcode.

Step 3 : Come to ServiceNow Email Accounts and Create New one like below

PS : In password column , you have to enter the 16 digit key which you got from Step 2.

and SAVE . 

Before make it active you need to test the connection using Related Link.

if connection is Successful , make this email account ready and Try sending some emails from your log.

Vipin Mathew

[Ehab Pilloor]

Hi, 

I didnt understand it completely. Do we need to make a new gmail account or use our personal account in order to facilitate this? I am intrigued about this solution and would like to get clarified.

Thanks and regards,

Ehab Pilloor

[vipinmathew]

Hi @Ehab Pilloor  ,
You can use your existing one or if you are concern about your privacy , you can create a new gmail account

[Max_MS]

Thank you, it worked!

[vipinmathew]

Thank you so much.