Visibility to the related closed incidents to non admin users

[kothasahit]

As an admin, when you go to a Problem record, then view related Incidents, you can see closed incidents. When you impersonate a non-admin user, and follow the same steps, closed incidents are not visible. I want to make all users to be able to see closed incidents related to a Problem in the problem record 
Is there any OOB to change

[Vutikonda Vinay]

Hi, Verify the ACL's in the incident table if any conditional based configurations with in it also verify the repot_view Acl too.

Otherwise you can achive by making couple of changes:

Update the ACLs on the Incident Table:

- Modify the Read or write Acl to allow users like ITIL role to access the problem_id field even when incident is closed.

- You may need to adjust both table and row level.

Modify the related filters:

- Go to problem form layout - Locate related list for incidents - Edit filter conditions like State is not closed.

[Ankur Bawiskar]

@kothasahit 

there must be some ACL which is removing closed incidents.

why you want non-admins to see that?

Did you debug using access analyzer and see?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kothasahit]

why you want non-admins to see that? It is the requirement from the user and how can we use access analyzer

[Ankur Bawiskar · Accepted solution]

@kothasahit 

use this link on how to use that.

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

If my response helped please mark it correct and close the thread so that it benefits future readers.