Visibility to the related closed incidents to non admin users

kothasahit · ‎07-03-2025

As an admin, when you go to a Problem record, then view related Incidents, you can see closed incidents. When you impersonate a non-admin user, and follow the same steps, closed incidents are not visible. I want to make all users to be able to see closed incidents related to a Problem in the problem record
Is there any OOB to change

Ankur Bawiskar · ‎07-03-2025

@kothasahit

use this link on how to use that.

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ehab Pilloor · ‎07-03-2025

Hi @kothasahit,

You can check ACLs for Closed Incidents. This is not recommended as it could potentially cause data security breach.

Also use Access Analyzer to check the accessibility of non admin users.

Regards,

Ehab Pilloor

Mohammad Danis3 · ‎07-03-2025

Hi @kothasahit ,

Please check ACL which is hiding closed incidents for non-admin.

Regards,
Mohammad Danish

Amit Pandey · ‎07-03-2025

Hi @kothasahit

You had better to schedule some reports. This may cause security implications. The access has to be with admin or itil users only.

Regards,

Amit