When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledge of the product.
Here are the Top KB articles that ServiceNow Employees were reading in March:
(Login will be required to view these articles)
Topic: Application Administration Solutions
Title: Using a Custom URL with ServiceNow Instances (KB0521186)
Synopsis: If want to present a custom URL to users rather than one provided by ServiceNow, you must procure and configure a web or proxy architecture.
Topic: Automation Solutions
Title: Best practice on setting up your MID Server
Synopsis: If you are having issues setting up your MID Server, you may want to refer to the Wiki articles, video and steps listed in Best practice on setting up your MID Server.
Topic: Integrations Solutions
Title: Emails to incidents come in as winmail.dat attachments (KB0529478)
Synopsis: If your email from Outlook produces an empty Incident record containing an attachment named winmail.dat, you may need to configure the Exchange server to not send Rich Text formatted (RTF) data to ServiceNow instances.
Topic: User Experience Solutions
Title: Increasing the Column Width of a Field in a List View (KB0010957)
Synopsis: If you are trying to increase the width of a field in a list view, you must Personalize it.
