I recently read the article and found it insightful. Ben Van Aken’s response resonated with me, and I agree with his points. However, I’d like to add some thoughts based on my experience.
Ben mentioned that the need for separate roles, I believe it depends on the platform’s size. For smaller platforms focused solely on IT service management (ITSM), combining roles may be feasible. However, in organizations like ours, where we extensively use ITSM, ITOM, ITBM, CSM, and App Engine etc. Role separation becomes essential for effective management and governance.
The strategic value of the platform matters. When the platform plays a crucial role in organizational success, investing in specialized roles becomes justifiable and necessary.
An effective platform owner needs to champion the platform’s value and secure necessary investments from the organization for the platform to reach its full potential.
Thoughtful role allocation and strategic advocacy are key to successful platform management.
