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You Asked, We Listened – Meet the New Platform Owner Community
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You Asked, We Listened – Meet the New Platform Owner Community

RoxanneZ
Help Us Get to Know You
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Help Us Get to Know You

Are you your organization's Platform Owner—or do you know who is? Help us comp...

RoxanneZ
What keeps Platform Owners up at night? We asked 100+ POs.
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What keeps Platform Owners up at night? We asked 100+ POs.

john_mag

Platform Owner Academy

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Partner Finder

Platform Resources

Peer Forum

Monthly Patching and Weekly Security Patching
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Monthly Patching and Weekly Security Patching

The new weekly security patching is throwing me for ...

Chuck Nusbaum
Responsibility of Platform Ownership at Your Company
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Responsibility of Platform Ownership at Your Company

“Platform Owner” is beco...

alexbt1639
KPI’s for ServiceNow Platform Owners
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KPI’s for ServiceNow Platform Owners

I’m curious how other organizations are measuring su...

ARScheuvront
Platform Owner Wishlist
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Platform Owner Wishlist

Good afternoon, fellow Platform Owners! I've been asked the classic question: ...

johnnyb
Anybody willing to show the great work they've done in IRM?
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Anybody willing to show the great work they've done in IRM?

Paer

ServiceNow University

Platform Owner Career Journey

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Featured Past Events of interest to platform owners, sys admins, and developers

Accessibility What is accessibility and how does ServiceNow accommodate for it? Everyone will have a disability at least once in their lifetime. Come learn about the accessibility features in our platform. Product manager Vicki Chrea and experts wi...

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Monthly Patching and Weekly Security Patching

The new weekly security patching is throwing me for a bit of a loop with respect to monthly patching. Here's the scenario. At the beginning of August, we decided we wanted to go to Zurich Patch 11m to fix a known issue. We upgraded non-prod instances...

Question

Responsibility of Platform Ownership at Your Company

“Platform Owner” is becoming one of the most important roles in the ServiceNow ecosystem, and I feel one of the most misunderstood. How does your organization define platform ownership responsibilities? And how many platform owners do you have/what ...

Question

How to update Incident Work Notes when a message is posted in a Microsoft Teams channel?

Hi Team,We have implemented an integration where a Microsoft Teams channel is automatically created when an Incident is created. Incident work notes are currently being posted to the corresponding Teams channel.We now have a new requirement:When a us...

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Help Us Get to Know You

Are you your organization's Platform Owner—or do you know who is? Help us complete our records so they get what they need: best practice resources, release and upgrade updates, and Platform Owner-specific webinars, newsletters, and event invites to h...

Question

You Asked, We Listened – Meet the New Platform Owner Community

Over the past few months, we sat down 1:1 with more than 30 Platform Owners leading ServiceNow programs at some of the world's most complex organizations. We surveyed over 100 more across the broader ServiceNow community. We asked one simple question...

Question

Decentralised responsibility of instances in the support portal

Hi,We have been told we have a very unique setup and requirement and I would like to check if that is true. We are a group of companies consisting of 4 separate legal entities. Each of those entities have a set of SN instances, but we have bought all...

Question

Resolved! What keeps Platform Owners up at night? We asked 100+ POs.

We Asked 100+ Platform Owners What Keeps Them Up at Night. Here's What They Told Us. Over the past month, we heard from Platform Owners at companies of every size—managing everything from 26,000 employees to 450. And the questions they're wrestling...

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platform owner

unable to connect with servicenow application

I can't connect with following linkhttps://nowlearning-nlinst04340100-19uzj-0001.lab.service-now.com/

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Name correction on CIS

Hi Community,I need a help with for the correction of my name on CIS which I done yesterday. Where to reach somebody to get this done ?

Question

KPI’s for ServiceNow Platform Owners

I’m curious how other organizations are measuring success at the platform owner level. As a ServiceNow Platform Owner, what KPI’s or metrics do you actively track to understand platform health, maturity, and value? Some areas I’m especially interest...

Question
platform owner

Require a ServiceNow Expert for Consultation Purposes

We’re currently evaluating bringing in a ServiceNow ecosystem expert to help us accelerate from Registered → Specialist → Premier and ensure we build a sales pipeline.The objective is not just certifications, but building a structured partner elevati...

Question

Resolved! Single Global Instance?

Has anyone reached a point where regional requirements influenced the decision to use a separate ServiceNow instance rather than maintaining a single global one? I'm curious what typically becomes the tipping point. Is it regulatory requirements, ope...

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platform owner

DPR

Has anyone successfully implemented DPR that we could set up a call with? We reached out to ServiceNow account team to find a customer that has implemented DPR and they are not providing any names. We’re interested in hearing about the overall journe...

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platform owner

Beta CPOE Exam Community group study

Hi,I ahve been enrolled in beta CPOE exam and schedulled in June 2026 and would like to know if anyone has enrolled, would like to know if any study group or community is available to join for group study.

Question

Resolved! We want to hear from you! Help build the next Platform Owner exam.

Help Shape the New Platform Owner Certification Exam!ServiceNow is developing a new Platform Owner Professional Certification Exam, and we need insights from experts like you. What’s involved? Complete a 20–30-minute survey by May 23, 2025, rating ke...

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Monthly Patching and Weekly Security Patching

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How to update Incident Work Notes when a message i...

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Help Us Get to Know You

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You Asked, We Listened – Meet the New Platform Own...

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The Expert Platform Owner career journey level is ...

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Hot Topics

You Asked, We Listened – Meet the New Platform Owner Community

RoxanneZ

Help Us Get to Know You

RoxanneZ

What keeps Platform Owners up at night? We asked 100+ POs.

john_mag

Platform Owner Academy

Platform Owner Academy

Resources

Partner Finder

Platform Resources

Peer Forum

Monthly Patching and Weekly Security Patching

Chuck Nusbaum

Responsibility of Platform Ownership at Your Company

alexbt1639

KPI’s for ServiceNow Platform Owners

ARScheuvront

Platform Owner Wishlist

johnnyb

Anybody willing to show the great work they've done in IRM?

Paer

ServiceNow University

Platform Owner Career Journey

Featured Past Events of interest to platform owners, sys admins, and developers

Resolved! What keeps Platform Owners up at night? We asked 100+ POs.

Resolved! Single Global Instance?

Resolved! We want to hear from you! Help build the next Platform Owner exam.

Let's connect together

Platform Owner Community