Incident and/or Problem Practice Owners

Robert9766
Tera Contributor

Any incident or problem practice owners out there want to share their best practices, form designs, roadblocks, and solutions?   

 

For example, i use a 3 tier incident resolution structure and a 4 tier root cause categorization that i encountered in a previous role. 

 

How do you balance RCA owner day-to-day workload with that of actually investigating root cause. 

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