Hi everyone,   I wanted to share something I’ve been working on and get some input from others in the community. A little while back, I responded to a simple ServiceNow community question about what a ServiceNow admin does on a day to day basis.   That response stuck with me longer than I expected.   Over time, it turned into something bigger. A full “Day in the Life” series exploring different ServiceNow roles from a real-world perspective.   Not job descriptions. Not theory. Just what the work actually looks like.   I ended up covering: System Administrator Developer Business Process Consultant Technical Consultant Architect Then I stepped back and reflected on what connects all of them.   What stood out:   One thing became pretty clear while writing these. The roles are different, but the challenges are not. A lot of the real work across all of them comes down to: alignment clarity making the right decisions early No matter the role, those things show up in different ways throughout the day.   Full series   If you want to take a look, here are the posts: Admin https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-system... Developer https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-develo... Technical Consultant https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-techni... Business Process Consultant https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-busine... Architect https://www.servicenow.com/community/federal-and-u-s-public-sector/day-in-the-life-servicenow-archit... Wrap-up https://www.servicenow.com/community/federal-and-u-s-public-sector/what-i-learned-writing-a-day-in-t...   Discussion Curious to hear from others. What does your day to day actually look like in your role? And which role has been most aligned with your experience so far? ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more