'new' Employee Relations capabilities
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05-16-2023 09:50 AM - edited 05-16-2023 01:14 PM
Hi,
Is anyone using the enhanced ER (Employee Relations) capabilities and would be willing to discuss adoption and benefits?
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05-16-2023 11:21 AM
Hey Russ, it's definitely worth using enhanced Entity Relationship (ER) - if nothing else for the visibility, but efficiencies are also gained and time to resolve tickets. Best Practice is to use the ITOM capabilities to discover devices and relationships. There's a lot of complexity and subtleties around implementing ER & it depends on where you are currently in that process so it's best to use a crawl/walk/run approach ...
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05-16-2023 01:15 PM
thanks Evan for your response, I apologize for not clarifying in my post about it being ER for Employee Relations in the HRSD scoped app, but you are correct about the Entity Relationship and ITOM capabilities as big value adds
