Sort order in catalog

[ckube]

We are building out our catalog (have not gone live with it yet) and it is fairly large with quite a lot of categories and catalog items.   I am wondering how you folks are sorting your catalog items within each category?   Do you do it alphabetically by name, some dynamic type of sort order, etc?   Details would be great.   I do realize I can use the order number field on each catalog item but it seems unrealistic to do that with such a large catalog - and having to maintain that with each new item entered, edited, etc.   Any advice, suggestions?

[kevin_eldridge]

How do you sort them by alphabet? This is not something I am aware of and would be very helpful.

Thank you,

Kevin Eldridge

[JimBob]

All items are sorted first by the "Order" field, and then alphabetically.

[RichardSaunders]

If you set all order to "0" then everything will be alphabetical.

[Lindsey Parker]

I did this in Helsinki and it worked great - all items in the catalog had an order of "0" and the items appeared in alphabetical order. However, I noticed after updating our instance to Jakarta the items appear to be in random order.   Does anyone know if there is an issue with the ordering of catalog items in Jakarta?

[manishgarg]

Hi Lindsey,

In Jakarta this seems to be due to PRB1101370 , which is fixed in JP4.

However, the you can also refer to KB0635792 (https://hi.service-now.com/kb_view.do?sysparm_article=KB0635792) for the workaround.

Regards,

Manish garg