⭐ Why Attend?
At the Chicago SNUG, you’ll have the chance to:
- Learn from fellow ServiceNow customers and hear what’s working for them
- Get important updates from ServiceNow experts
- Connect with local peers who are solving the same challenges as you
- Explore new features, releases, and AI advancements
- Attend an optional hands-on Pre-SNUG Workshop focused on Agentic AI
Register by Thursday, Dec 11 to reserve your spot!
📍 Event Details
📅 Date: Monday, December 15th
⏰ Time: 11:30 AM – 4:00 PM (Optional Pre-SNUG Workshop begins at 9:00 AM)
📦 Location: McDonald's HQ 110 N Carpenter St., Chicago, IL 60607
🗓 Full Agenda
8:30 AM — Optional Pre-SNUG Workshop Check-in & Breakfast
9:00 AM— Optional Pre-SNUG Workshop: Put AI to Work with Service Operations (ITSM)
11:00 AM — SNUG Check-in & Break
11:15 AM — Welcome & SNUG Overview
11:30 AM — Zurich Release Update
12:15 PM — Lunch & Networking
1:00 PM — Customer Panel Discussion: McDonald's
1:20 PM — Autonomous IT in Action: Dynatrace + ServiceNow Driving Zero Outage Outcomes
1:50 PM — Break
2:10 PM — Under the Radar: Features You Could Be Missing
2:30 PM — ServiceNow University
3:00 PM — Happy Hour & Networking
4:00 PM — SNUG Concludes
We hope to see you there—register today and join the Chicago ServiceNow community for a day of learning and connection!
