2025 Cincy SNUG Agenda & Call for Customer Speaker

[Liz Roth]

Hi All,

We have a  tentative agenda for the Cincinnati Snug on Wednesday, October 15th ready for you! 

NOTE: We are still looking for one more customer speaker to share their ServiceNow story! Please contact Liz Roth at elizabeth.roth@servicenow.com if you would like to participate!

Register here to join the SNUG: https://rsvp.servicenow.com/Cincysnug25 

Cincinnati Snug Agenda

9:00am                         Doors Open, Breakfast is served

9:30am – 11:30am      Need an Assist? Build your own custom LLM skill with Now Assist| Dallas Griffiths, ServiceNow

 
12:00pm                      Lunch is served

12:00pm – 12:30pm     General SNUG Registration + Networking

12:30pm – 12:35pm    Welcome Address + Agenda Review | Matt Huber, ServiceNow

12:35pm – 12:45pm    Getting Involved in the SNUG Community | Ted Albert, Reed Elsevier

12:45pm – 1:35pm      What’s New in ServiceNow Zurich Release | Dallas Griffiths, ServiceNow

The platform just leveled up. Our newest release gives you the flexibility and control to secure, manage, and optimize data and workflows to confidently bring AI across the enterprise.  We’ll give you an overview of the latest in this 50-minute session.

1:35pm – 1:45pm        Networking Break

1:45pm – 2:05pm        Partner Presentation: AHEAD

2:05pm – 2:25pm        Killing Manual Work with ServiceNow Automation |  Martin Dewit, Western & Southern Financial Group

Learn how Western & Southern Financial Group automated recurring task management and streamlined Agile story/change processes in ServiceNow to reduce manual effort and free up administrator and developer time.

2:25pm – 2:45pm        Customer Presentation: TBD

2:45pm – 2:55pm        Networking Break

2:55pm – 3:25pm        Next Gen Development in ServiceNow | Bill Taylor, ServiceNow

ServiceNow Build Agent is a breakthrough for enterprise app creation, bringing vibe coding to the rigor of the ServiceNow AI Platform. In seconds, users can turn an idea into a production‑ready application by asking in natural language. Developers and citizen creators alike get the speed of AI with the confidence of enterprise‑grade control, in a streamlined interface.

3:25pm – 3:30pm        Wrap-Up + Raffle Prizes

3:30pm – 4:30pm        Networking Reception