Looking for one more Cusomter Speaker for the Cincinnati SNUG on 10/15!   The Cincinnati SNUG is coming up on October 15, and we’re looking for customer voices to help make the day even more impactful.   Do you have a story to share about how you’re using ServiceNow to drive innovation, improve processes, or deliver better experiences? Whether it’s a big transformation or a quick win, your peers want to hear it!   Why speak? Showcase your team’s success and thought leadership Inspire fellow SNUG members with real-world lessons learned Build your professional network and visibility in the community Fabulous prizes.  Oh just you wait.. it's GOOD! 🙂 No need for a polished keynote—just authentic experiences and practical insights. If you’re interested, drop a comment below or reach out directly to Liz Roth (elizabeth.roth@servicenow.com), and we’ll connect with you to shape your session.   Let’s make Cincinnati a SNUG to remember. ... View more

Hi All,   We have a  tentative agenda for the Cincinnati Snug on Wednesday, October 15th ready for you!    NOTE: We are still looking for one more customer speaker to share their ServiceNow story! Please contact Liz Roth at elizabeth.roth@servicenow.com if you would like to participate!   Register here to join the SNUG: https://rsvp.servicenow.com/Cincysnug25    Cincinnati Snug Agenda   9:00am                         Doors Open, Breakfast is served   9:30am – 11:30am      Need an Assist? Build your own custom LLM skill with Now Assist| Dallas Griffiths, ServiceNow   12:00pm                      Lunch is served   12:00pm – 12:30pm     General SNUG Registration + Networking 12:30pm – 12:35pm    Welcome Address + Agenda Review | Matt Huber, ServiceNow   12:35pm – 12:45pm    Getting Involved in the SNUG Community | Ted Albert, Reed Elsevier 12:45pm – 1:35pm      What’s New in ServiceNow Zurich Release | Dallas Griffiths, ServiceNow   The platform just leveled up. Our newest release gives you the flexibility and control to secure, manage, and optimize data and workflows to confidently bring AI across the enterprise.  We’ll give you an overview of the latest in this 50-minute session.   1:35pm – 1:45pm        Networking Break 1:45pm – 2:05pm        Partner Presentation: AHEAD   2:05pm – 2:25pm        Killing Manual Work with ServiceNow Automation |  Martin Dewit, Western & Southern Financial Group   Learn how Western & Southern Financial Group automated recurring task management and streamlined Agile story/change processes in ServiceNow to reduce manual effort and free up administrator and developer time.   2:25pm – 2:45pm        Customer Presentation: TBD   2:45pm – 2:55pm        Networking Break 2:55pm – 3:25pm        Next Gen Development in ServiceNow | Bill Taylor, ServiceNow   ServiceNow Build Agent is a breakthrough for enterprise app creation, bringing vibe coding to the rigor of the ServiceNow AI Platform. In seconds, users can turn an idea into a production‑ready application by asking in natural language. Developers and citizen creators alike get the speed of AI with the confidence of enterprise‑grade control, in a streamlined interface.   3:25pm – 3:30pm        Wrap-Up + Raffle Prizes 3:30pm – 4:30pm        Networking Reception     ... View more

Don’t miss the chance to interact with ServiceNow customers and experts at the Cincinnati Snug on 10/15!   Register here: https://rsvp.servicenow.com/Cincysnug25    Your success with ServiceNow is at the heart of every Snug meeting. Whether you are new to ServiceNow or a long-time customer, the Snug meetings are designed to help you on your journey.    Register to attend the upcoming ServiceNow Snug meeting in Cincinnati where you will:  Get valuable tips and learn best practices  Hear important updates from ServiceNow  Network and collaborate with your peers  In addition to the SNUG, we invite you to join us for an OPTIONAL Pre-SNUG Lab: "Need an Assist? Build your own custom LLM skill with Now Assist"  begins at 9:30 a.m.    This event is not just for ServiceNow developers, this is for anyone and everyone who uses the ServiceNow platform or solutions at your current place of work. This event will reach capacity, so please register to attend today!    Event Details:  Event Name: Cincinnati SNUG  Date: Wednesday, October 15th, 2025  Time: 12:00pm – 4:00pm *Workshop starting at 9:30 am  Location: MadTree Brewing Company | 3301 Madison Rd, Cincinnati, OH Sponsor: AHEAD Registration Link: Click here    Cincinnati Snug Agenda (Subject to Change) 9:00am | Doors Open, Breakfast is served 9:30am | Need an Assist? Build your own custom LLM skill with Now Assist 12:00pm  Lunch is served 12:00pm | General SNUG Registration + Networking 12:30pm |  Welcome Address + Agenda Review  12:35pm | Getting Involved in the SNUG Community 12:45pm | What’s New in ServiceNow Zurich Release 1:35pm | Networking Break 1:45pm | Partner Presentation: AHEAD  2:05pm | Killing Manual Work with ServiceNow Automation, Martin Dewit, Western & Southern Financial Group 2:25pm | Customer Presentation: TBD 2:45pm | Networking Break 2:55pm | Next Gen Development in ServiceNow 3:25pm |  Wrap-Up + Raffle Prizes 3:30pm |  Networking Reception ... View more

BREAKING: Registration for the 2025 Cincy Snug is Officially Open!    Do we have all the details yet? Nope. Do you need the details before registering? Also nope.   Because the only thing you really need to know is: It’s the Snug. It’s Cincinnati. And it’s going to be epic. 🍻   Register now: https://rsvp.servicenow.com/Cincysnug25   And here are the details that we do know (and we promise to get the rest to you ASAP!) Partner: AHEAD Date: Wednesday, Oct 15th Location: Madtree Brewing | 3301 Madison Rd, Cincinnati, OH 45209   See you there!   ... View more

Save the Date: Cincinnati SNUG   Date: Wednesday, October 15  Time: Doors open at 8:30 AM | Reception wraps at 4:30 PM Location: Madtree Brewing | 3301 Madison Rd, Cincinnati, OH 45209   Join us for the next Cincinnati ServiceNow User Group (SNUG) at Madtree Brewing! Connect with peers, hear customer success stories, and get the latest updates on the Zurich Release all while enjoying great food, drinks, and networking.   Agenda Highlights: Breakfast + networking to kick things off Optional Lab: Now Assist for ITSM Powered by GenAI Zurich Release updates Partner & customer presentations ServiceNow insights + raffle prizes Networking reception to close the day   Call for Speakers: We’re looking for customer presenters! If you’d like to share your ServiceNow story, reach out to elizabeth.roth@servicenow.com We’d love to feature you!   Stay tuned for registration details! Hope to see you there! ... View more