Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Thanks to everyone who joined us for yesterday’s Cincinnati SNUG meeting! It was great to reconnect with familiar faces and welcome new members to our community. Special thanks to our three customer presenters for sharing their ServiceNow experiences and sparking thoughtful conversations.   If you're interested in presenting at our next in-person SNUG meeting, please contact me directly. I'm also available for any follow-up questions from yesterday’s session or general inquiries about the SNUG.   Looking forward to our next gathering!   Ted Albert Cincinnati Customer SNUG Leader ... View more

Hello Cincinnati SNUG Community!   Don’t miss the chance to interact with ServiceNow customers and experts at the Kentucky SNUG which takes place on Tuesday, August 6th, hosted by our customer Lexmark, A Subsidiary of Xerox Corporation. This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. We have the full agenda below!   Date: Thursday, November 6, 2025 Time: 11:30 am – 3:45 pm ET (Optional pre-SNUG workshop starts at 10:00 am) (followed by Happy Hour) Location: Lexmark, A Subsidiary of Xerox Corporation HQ | Lexington, KY Register Here: https://rsvp.servicenow.com/kentuckysnug2025   EVENT AGENDA​   9:30am-10:00am | Check in & Networking   10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities  11:30am – 12:15pm | SNUG Registration, Lunch and Networking  12:15pm - 12:20pm | Welcome & Agenda Overview  12:20pm – 12:50pm |What's new in Zurich, ServiceNow  12:50pm – 1:20pm | Platform Analytics Experience, Lexmark, a Subsidiary of Xerox Corporation  1:20pm – 1:45pm | Platform Analytics Migration, VividCharts and Lexmark  1:45pm – 2:10pm | Networking Break/ Lexmark Customer Engagement Center Tour  2:10pm - 2:35pm | AI Readiness, GlideFast  2:35pm - 3:05pm | Customer Presentation  3:05pm - 3:35pm | AI control tower for managing your AI assets across your enterprise, ServiceNow  3:35pm – 3:45pm| Closing Remarks  3:45pm – 5:00 pm| Offsite Networking Reception   We're looking for customers to present! If you are interested in sharing a 30 minute presentation, please contact karen.canavan@servicenow.com.   We look forward to seeing you! ... View more

Hi All,   We are very excited to share the final Cincinnati Snug Agenda showcasing 4 customer speakers: Reed Elsevier, CBTS, Western & Southern Financial Group, and Sedgwick Claims Management!   Don't miss this! Register today: https://rsvp.servicenow.com/Cincysnug25   Cincinnati Snug Agenda   9:00am                         Doors Open, Breakfast is served   9:30am – 11:30am      Need an Assist? Build your own custom LLM skill with Now Assist| Dallas Griffiths Join us for an engaging hands-on lab where you’ll dive into the world of AI with ServiceNow’s latest innovation, the Now Assist Skill Kit. In this session, learn how to create your own custom LLM skill tailored to your organization’s needs. Through guided exercises, explore the step-by-step  process of skill creation, from defining objectives to deploying your custom skills. Whether you’re new to AI or looking to enhance your existing skills, this lab will equip you with the tools and knowledge to empower your workflows with intelligent automation.   12:00pm                      Lunch is served   12:00pm – 12:30pm     General SNUG Registration + Networking 12:30pm – 12:35pm    Welcome Address + Agenda Review | Matt Huber, ServiceNow   12:35pm – 12:45pm    Getting Involved in the SNUG Community | Ted Albert, Reed Elsevier   12:45pm – 1:00pm       Customer Presentation: From Insight to Impact: Realizing IT Asset Value with CBTS's 360° Approach | Timothy Pederson, CBTS In today's dynamic IT environment, maximizing the value of your assets requires more than just tracking. This presentation showcases how CBTS's "Asset Management 360" provides a comprehensive solution for optimizing IT investments, mitigating risks, and driving tangible business outcomes.   1:00pm – 1:35pm        What’s New in ServiceNow Zurich Release | Dallas Griffiths The platform just leveled up. Our newest release gives you the flexibility and control to secure, manage, and optimize data and workflows to confidently bring AI across the enterprise.  We’ll give you an overview of the latest in this 35-minute session.   1:35pm – 1:45pm        Networking Break 1:45pm – 2:05pm        Partner Presentation: AI-Powered ServiceNow: Driving Transformation Through Adoption and Governance AHEAD/Dynatrace | Eric Lewis, AHEAD This presentation will focus on how AI is a journey for ServiceNow customers, highlighting the critical steps to accelerate adoption while ensuring governance for a successful transformation.   2:05pm – 2:25pm        Customer Presentation: Killing Manual Work with ServiceNow Automation | Martin Dewit, Western & Southern Financial Group Learn how Western & Southern Financial Group automated recurring task management and streamlined Agile story/change processes in ServiceNow to reduce manual effort and free up administrator and developer time.   2:25pm – 2:45pm        Customer Presentation: EC Pro, SOW, and Store App Stemliner: Three Implementations, Measurable Impact | Neil Rupp, Sedgwick Claims Management This presentation delves into three successful implementations of EC Pro, SOW, and Store App Update Steamliner at Sedgwick Claims Management, showcasing how these tools have been strategically utilized to enhance efficiency, streamline workflows, and improve overall performance.   2:45pm – 2:55pm        Networking Break 2:55pm – 3:25pm        Next Gen Development in ServiceNow | Bill Taylor, ServiceNow ServiceNow Build Agent is a breakthrough for enterprise app creation, bringing vibe coding to the rigor of the ServiceNow AI Platform. In seconds, users can turn an idea into a production‑ready application by asking in natural language. Developers and citizen creators alike get the speed of AI with the confidence of enterprise‑grade control, in a streamlined interface.   3:25pm – 3:30pm        Wrap-Up + Raffle Prizes 3:30pm – 4:30pm        Networking Reception     ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more