Hello SNUG Members,   Save the date for the biggest SNUG of the year. On Tuesday, December 8, 2026, we’re bringing the community together for the 6th Annual Virtual Holiday SNUG, hosted by SNUG Program Lead Tracy O’Brien and Lauren McManamon, Senior Developer Advocate.   The day opens with a live ServiceNow workshop, Laying the Data Foundations for Autonomous IT, followed by best-practice customer presentations from Canada Life, UNC Health, AIT Worldwide Logistics, and the U.S. Department of the Air Force. Then close out the morning with a live performance from mentalist and mind reader Mark Toland.   Agenda (Pacific Time, subject to change) 8:00 – 9:15 a.m. ServiceNow: Laying the Data Foundations for Autonomous IT 9:15 – 9:30 a.m. Welcome from Tracy O’Brien and Lauren McManamon 9:30 – 10:00 a.m. Canada Life: Operations Asked, Platforms Built, Together We Improved 10:00 – 10:30 a.m. UNC Health: Employee Center Pro, Rethinking the HR Portal Experience 10:30 – 11:00 a.m. U.S. Department of the Air Force / Metrostar: Domain Separation 11:00 – 11:30 a.m. AIT Worldwide Logistics: The Road from Demand to Delivery 11:30 a.m. – 12:00 p.m. Mentalist and Magician Performance with Mark Toland Reserve your seat now. Pre-registration is required to receive the Zoom webinar login details.   Register for the Holiday SNUG   Regards,   Tracy O’Brien SNUG Program Lead   * The virtual event will be delivered via Zoom Webinars. Use these links to access information about Zoom Webinars Language and Accessibility features. ... View more

Hello Cincinnati SNUG Members! Thanks for attending! You can find the slides from the event here. ... View more

Hello Cincinnati SNUG Members!    It’s not too late to register for the upcoming SNUG on Thursday, October 1st, at MadTree Brewing in Oakley. Here are the details:    LOCATION: MadTree Brewing Oakley | 3301 Madison Rd, Cincinnati, OH 45209   AGENDA:  8:30am Doors Open, Breakfast Served   9:30am – 11:30am Lab: Autonomous IT: Zero Touch Service and Asset Management  11:30am – 12:00pm SNUG Registration, Lunch and Networking   12:00pm – 12:10pm Welcome & Agenda Review   12:10pm – 12:40pm What's New in ServiceNow Brazil Release  12:40pm – 1:10pm Security & Risk  1:10pm – 1:20pm Break  1:20pm – 2:10pm AI Readiness: Strategy before Technology: Glidefast   2:10pm – 2:40pm Knowledge Management: FCMA  2:30pm – 3:00pm Birds of a Feather (Industry)  3:00pm – 3:25pm CRM Without the Demo Reel: What Actually Works IRL  3:25pm – 3:40pm Wrap-Up + Raffle Prizes  3:45pm – 4:45pm Networking Reception     We hope to see you there!  ... View more

Will we be having a fall 2026 SNUG? ... View more

We're excited to be hosting the in-person Cincinnati SNUG Live Meeting, on October 1st at MadTree Brewing!    We continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible, so if you are interested in participating, please email noelle.lafleur@servicenow.com so we discuss your participation at the event.  To learn more about ways to participate, you can view the SNUG Participation Guide.       Enhancing and accelerating your success with ServiceNow is the focus of SNUG events. Space may be limited, so please register today to reserve your spot!    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings are designed with input from the community help you on your journey.    You will have the opportunity to network with your peers during breaks and lunch.     We look forward to seeing you there!    Agenda (subject to change): 8:30am Doors Open, Breakfast Served  9:30am – 11:30am Lab: Autonomous IT: Zero Touch Service and Asset Management 11:30am – 12:00pm SNUG Registration, Lunch and Networking  12:00pm – 12:10pm Welcome & Agenda Review  12:10pm – 12:40pm What's New in ServiceNow Brazil Release 12:40pm – 1:10pm Security & Risk 1:10pm – 1:20pm Break 1:20pm – 2:10pm AI Readiness: Strategy before Technology: Glidefast  2:10pm – 2:40pm Knowledge Management: FCMA 2:30pm – 3:00pm Birds of a Feather (Industry) 3:00pm – 3:25pm CRM Without the Demo Reel: What Actually Works IRL 3:25pm – 3:40pm Wrap-Up + Raffle Prizes 3:45pm – 4:45pm Networking Reception ... View more