2025 SNUG Live Agenda

We are very excited to share the final Cincinnati Snug Agenda showcasing 4 customer speakers: Reed Elsevier, CBTS, Western & Southern Financial Group, and Sedgwick Claims Management! Don't miss this! ...

Great Cincinnati SNUG Meeting Yesterday - October 15, 2025

Thanks to everyone who joined us for yesterday’s Cincinnati SNUG meeting!It was great to reconnect with familiar faces and welcome new members to our community. Special thanks to our three customer pr...

Knowledge 2024 Call for Content - Got questions? We have answers!

Save the date Knowledge 2024 will be held May 7-9 in Las Vegas, NV. The Knowledge Call for Content launches January 30, 2024, and the deadline for submissions is on February 13, 2024. Got questions? W...

Upcoming Virtual Manufacturing Special Interest Group

Hi Cincinnati Community! ServiceNow is excited to announce that we are kicking off a new quarterly Manufacturing Special Interest Group (SIG)! The purpose of the quarterly Manufacturing Special Intere...

Great Cincinnati SNUG meeting yesterday 10-19-2023!

Thanks to everyone who attended our Cincinnati SNUG meeting yesterday. It was good to see familiar faces and meet new members, some of whom informed me that yesterday was their first-ever SNUG meeting...

Don’t miss out on the upcoming ServiceNow Fantasy Football Challenge!

Don’t miss out on the upcoming ServiceNow Fantasy Football Challenge.Join our league and fill out your roster each week for a chance to win great prizes including Fanatics Gift cards, a Solo Stove, Se...

Win as Team: The ServiceNow Fantasy Football League Challenge

Register today! Are you ready for some football? Join us on Tuesday, September 5th for the latest ServiceNow virtual event to find out! NFL and fantasy football expert, Matt Lutovsky of The Sporting N...

Greater Northeast & Mid - Atlantic Virtual SNUG Wrap - Up

Hello Cincinnati Community! Thank you for making the Greater Northeast & Mid-Atlantic Virtual SNUG such a great success. The day was filled with great content and a collaborative Q&A. For those who we...

Visit the SNUG booth at K18!

Visit the SNUG booth in the Customer Success Expo in the Community Lounge area to pick up your SNUG ribbon!

Crossfuze Webinar Series - ServiceNow and CSM: Raising CSAT While Reducing Costs

Join us for this educational webinar featuring our special guest, Christopher Mills, Senior Sales Director — WW Customer Service Management (CSM) at ServiceNow to learn about specific use cases and ho...

WEBINAR: How to Achieve ServiceNow Roadmap Success

You have a strategy for OCM, now how do you execute on it? Our VP of Business Transformation, Steven St. Germain has the answer! Steven will be walking you through the tactical steps that are critical...

Crossfuze Webinar Series - Top 10 Competencies of the Modern IT Leader with Martha Heller

SPECIAL GUEST: Martha Heller, IT executive recruiter and author of The CIO Paradox and Be the Business: CIOs in the New Era of IT"Communication," "business acumen," and "relationship building" are all...

Custom URLS/Domain names in ServiceNOW

Welcome to my series on creating Custom URL's for use with ServiceNOW.Have you ever wanted to use yourdomain.com as your ServiceNOW URL? Well now you can! I will walk you though setting up a concept u...

Go Agile With Your Continual Service Improvement

The true value found inside an organization that provides a service to customers is in how effectively and how efficiently the organization functions in order to deliver the highest quality of service...

A Background Script to Scrub a Table's Duplicates (and keep references to them)

I recently ran into a problem that I'm sure many people run into in their instances of Service Now: duplication of data. Ours was caused by an integration with an outside system, wherein the transform...

Moving content out of gear menu

We have a few users that have trouble seeing smaller text so they zoom their screen in to the point it cuts off the right side of the navigation bar. This includes the gear menu and the global search....

An unofficial IT GRC track at Knowledge 14

Due to the stunning increase in the amount of regulatory and industry requirements such as: Sarbanes-Oxley (SOX), Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability a...

I'm down with ODBC (yeah you know me)

Attached is my slide desk from last week's SNUG. The ServiceNow ODBC driver might not sound as new and sexy as something like a PHP integration, but it's exactly what I needed to interface with some l...

UI action to open a form in a new window

I've long been waiting for a ServiceNow platform feature to allow me, when looking at the form view of an existing record in the content frame of the standard user interface, to open the form in its o...

New edition of IT NewsNow

LOTS of great content available in the latest edition of the IT NewsNow at: http://img.en25.com/es.asp?s=1133&e=51800&elq=54feb3677e0149368ad1f19a01c207dfYou can subscribe to the newsletter at: http:/...