Cleveland SNUG

Status of Cleveland SNUG

I'm curious what the status of this group is. I was unfortunately unable to attend the June 8 SNUG and was hoping to have seen a new post about the next one by now.Interestingly, on the SNUG homepage when searching by state, Columbus is the only res...

Service map - credential issue

I am trying to service map some applications. Getting the error message “SSH authentication failed. Verify that credentials have been correctly defined for host. “ This is my first time tying this. Tried to discover same devices using quick discovery...

Akron Area Meetup

After the Columbus SNUG, I discussed with some folks from the Akron/Canton area about organizing a bi-monthly SNUG meet-up and networking event. We could alternate between different restaurants in Akron and Canton. As a fully remote teammate, I would...

Holiday Happy Hour?

We have our Akron Meetup group but only a few attendees have been able to attend. If we move our meeting up to Northern Akron/Southern Cleveland are would anyone in the Cleveland are willing to attend? We would love to get more then 2-3 people at o...

Employee Relations module

Looking to identify companies using the Employee Relations module that are willing to speak and have a benchmarking conversation? What have they learned about using the service? Do they have a dashboard? What are some best practices?

Managing ServiceNow Demand

Hi all, I'm curious: how do you manage your ServiceNow demand, whether that's for new catalog items, enhancements to processes, altogether new functionality...all of the above? Do you have catalog items with the requisite variables for the informatio...

SNUG Programs @ Knowledge '24

Hi, I am new to this SNUG Group, and still new to ServiceNow.Were any of the SNUG programs recorded at Knowledge '24? I was unable to attend, and I would love to view the 10 things you didn't know you have: SNUG Program. If there is a recording, ca...

Best Practices for Communicating Service Catalog Updates

Hi all, Curious what best practices y'all have followed or come up with regarding communicating updates to your service catalogs? We've had discussions about how best to do that to make people aware of all the new items we release each week. In the p...