After the Columbus SNUG, I discussed with some folks from the Akron/Canton area about organizing a bi-monthly SNUG meet-up and networking event. We could alternate between different restaurants in Akron and Canton. As a fully remote teammate, I would...
I am trying to service map some applications. Getting the error message “SSH authentication failed. Verify that credentials have been correctly defined for host. “ This is my first time tying this. Tried to discover same devices using quick discovery...
Looking to identify companies using the Employee Relations module that are willing to speak and have a benchmarking conversation? What have they learned about using the service? Do they have a dashboard? What are some best practices?
Hi all, I'm curious: how do you manage your ServiceNow demand, whether that's for new catalog items, enhancements to processes, altogether new functionality...all of the above? Do you have catalog items with the requisite variables for the informatio...
Hi, I am new to this SNUG Group, and still new to ServiceNow.Were any of the SNUG programs recorded at Knowledge '24? I was unable to attend, and I would love to view the 10 things you didn't know you have: SNUG Program. If there is a recording, ca...
How do you label services or requests? For example, if you have a payroll service for global or if you have a service for Benefits how do you label it regionally or when the service is for HR only?
Has anyone had related articles stop showing at the service level due to outdated or retired? We are noticing that knowledge articles related to a service, once retired it breaks the linkage to related and no longer shows. However, if the article is ...
We are looking to understand what drives the view count on knowledge articles and how the workflow state of a knowledge article impacts the view count. Do you keep a running total of Knowledge Article views? Or, when a new version is created, the vi...
I am looking for best practices for translated articles on a global scale. How did you manage changes to already translated articles? How long did you assign a translation task for?Did you have to track global article translations out of box?Feel fre...
Hi all! Get ready: we're putting together an in-person SNUG in November (currently looking at 11/9) in Independence! The agenda and details are being finalized, and we have an opportunity for a customer presentation. Who's got something they'd like t...
Hi all, Curious what best practices y'all have followed or come up with regarding communicating updates to your service catalogs? We've had discussions about how best to do that to make people aware of all the new items we release each week. In the p...
