Hello SNUG Members!   We're excited to launch our next in-person Colorado SNUG, on October 23rd, 2025 in Denver!   This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. The agenda is in development, so check back for more details. We will have a pre-SNUG workshop to start our day as well, our topic is TBC.   *We are also looking for a customer speaker, if you would like to speak, please reach out to Melissa.Romolton@servicenow.com   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.     Join us at the SNUG to:  · Get valuable tips and learn best practices   · Hear important updates from ServiceNow    · Network and collaborate with your peers     You will have the opportunity to network with your peers during breaks, lunch, and afternoon networking. Get ready to leave energized to make work, work better! Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there!   **To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.   ... View more

Hello Colorado Community!   It's that time of year again! I am working with our SNUG Leader to plan our next Colorado SNUG. We have secured a location and we are targeting end of October. We just need a couple things before opening up registrations.   First, we need a Partner Sponsor, we have some interest but nothing firm and I know there are partners roaming about this community.    Second and last thing, we are looking for Customer Speakers, who have a story to share with the community. Typically, we have 2 customers speaker slots, 20-30 minutes each session.    Please reach out to myself at melissa.romolton@servicenow.com if you are interested in sponsoring or speaking!   We all know the Colorado SNUG is one of the best, so let's make this another great one! Thank you, Melissa ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Hello SNUG Members!   I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredible, and Chuck singing two holiday songs with the ukulele was the highlight of my holiday season.   Many of you asked for copies of the presentations. CLICK HERE to see the following presentations: Now Assist Workshop Automating Workers Comp with Service Catalog- Memorial Healthcare System  RFID Live Asset Tracking - NFL  Successful AI: Quality Data and Confident Actions – Tanium and AHEAD Gaining Value Through Service Mapping - Erie Insurance  Virtual Agent - Anywhere Real Estate    In addition, you can find all Now Assist Materials HERE. The entire event was recorded and is available HERE ON-DEMAND. It is available for 90 days.   THANK YOU to ALL the presenters and to Chuck Tomasi for co-hosting and sharing his dazzling vocal talents.   For those of you interested in getting talented performers for your company events, you can reach out to FUNNY Business who I have worked with for years providing incredible entertainment for the virtual SNUG events.   Wishing you a safe happy holiday season!   Tracy O’Brien SNUG Program- ServiceNow ... View more