Thursday, August 14 | 4:00 PM – 8:00 PM Columbus, OH   Join ServiceNow and CASK for an exclusive evening at Watershed Distillery, where innovation meets craftsmanship. This private event invites customers to experience a behind-the-scenes distillery tour, with curated tasting sessions, and a dinner in an intimate setting.   The evening will feature a special presentation by Scott Ferguson, Outbound Product Manager for the new ServiceNow AI Control Tower. Scott will explore how this groundbreaking capability is redefining AI governance, helping organizations transform AI sprawl into targeted enterprise value. Discover how the ServiceNow AI Platform is engineered to propel businesses into the 23rd Century of AI Value Management.   We’re also proud to have Cask participating in the discussion, where they will share their insights and deepen the conversation around real-world AI transformation and governance strategies.   This experience is tailored for director-level and above leaders who are driving AI transformation within their organizations.   RSVP: AI Champions: An Evening of AI & Spirits   Please note: Registrations will be reviewed and are subject to approval due to the intimate and curated nature of the event. ... View more

Hello SNUG Members!   AI isn’t the future—it’s now. At ServiceNow, our customers aren’t just talking about AI; they’re putting it to work in powerful, practical ways. Join us at World Forum Chicago, a one-day complimentary event on September 18 at McCormick Place and see how you can harness the power of AI to transform your business.   With content rich sessions, hands-on demos, immersive experiences, and a visionary keynote, you'll discover how companies around the world are driving transformation. Plus, you’ll also have plenty of opportunities to network with peers and have your questions answered by our Subject Matter Experts (SMEs).   World Forum is where shared learning happens, connections are born, and new ideas come to life. It’s where the world puts AI to work.   Please don’t hesitate to reach out with any questions. Register now and secure your seat. I hope to see you at World Forum Chicago. ... View more

We look forward to seeing you tomorrow at the Columbus SNUG! If you would like to attend and you have not yet registered, please register here.   Agenda:  9:00am -9:30am Check in and Breakfast 9:30am – 11:30am Optional Workshop - Now Assist for ITSM powered by GenAI, Michael Slabodnick (laptop required) 11:30am – 12:30pm SNUG Registration, Lunch and Networking 12:30pm - 12:35pm Welcome and Opening Remarks - Sarah Lemoncelli, Chase 12:35pm – 1:15pm ServiceNow Presentation -  Agentic AI Overview and Reprise Demo | Thomas Stroffolino and Scott Fiscus 1:15pm – 1:45pm Customer Presentation - From Demand Chaos to Logistics Zen: AIT's Guide to ServiceNow Sanity | Angela Scheuvront, AIT Worldwide Logistics 1:45pm – 2:00pm BREAK 2:00pm – 2:30pm Sponsor Presentation- CMDB Health Best Practices | Kenton Schulze, Sigital 2:30pm - 3:00pm ServiceNow Short Film - Alt, Shift, Life 3:00pm - 3:15pm Closing Remarks and Q+A 3:15pm – 5:00pm Optional: Happy Hour and Golf   Parking: There are three public lots for use at TopGolf. In the off chance that all of those lots fill up, you can park at Ikea.    Security: Please register in TopGolf's system ahead of time to speed up the check-in process. When you arrive, say you are there for the SNUG/ServiceNow User Group and you will be directed to the appropriate location.   Please email julia.vitale@servicenow.com with any questions. We look forward to seeing you there!  ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

It's not too late to register for the Columbus SNUG on March 19th at TopGolf! We are also still in need of more customer presentations. SNUG presentations are typically 30-minutes in length - the perfect amount of time to share your best practice or demo an innovation! If you are interested in presenting, please reach out to julia.vitale@servicenow.com.    Looking forward to seeing you there!     ... View more