Assessment simulator task 1: Personalize your instance - Failed

kirangold
Giga Contributor

Hi,

 

I'm getting the validation error when I'm trying to validate the task for Assessment simulator task 1: Personalize your instance - Failed. Here are the screenshots and can someone help me here?

 

kirangold_1-1770776053462.pngkirangold_2-1770776060420.pngkirangold_3-1770776071956.png

 

 

 

4 REPLIES 4

CN-L
Tera Contributor

Hi @kirangold,

 

Looking at your screenshots, you missed the very first step which is to impersonate Platform User - you've made those changes as System Administrator:

CNL_0-1770891707806.png

 

Take your time and read through the instructions fully before completing them as you need to ensure your lab instances matches exactly what is expected in order to validate successfully.

Hemanth EK
Tera Contributor

What You Should Do

1️⃣ Go to User Preferences → Display

Turn OFF “Show help tips on forms”

2️⃣ Go to User Preferences → Accessibility

Turn OFF “Show date and time formats on forms”

3️⃣ Click Save (very important)

4️⃣ Log out and log back in (or refresh the instance)

5️⃣ Click Validate Task again

🔎 Why It Failed

The lab checks whether you changed the setting from its original state.
If it was already ON and you left it ON, validation fails

Tanushree Maiti
Mega Sage

Check this video - how to impersonate by platform user and performing the steps as per instructions

https://www.youtube.com/watch?v=LrYP_mjjqhI

 

 

Please mark this response as Helpful & accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
A simple guide on how to complete the assessment labs on servicenow

Aditya08
Kilo Sage

Hello @kirangold ,

 

Have you turn on/off that preference settings to validate your task ? Once do that and then login again and validate your task .

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya