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Posted by laurenmcman

Podcast: Break Point - Lauren's Crash Course on Content Creation

In this solo episode, ...

Posted by Earl Duque

Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blo...

Posted by Travis Toulson

How to get started with a blog

Blogging is one of the simplest ways to get started in sharing your knowledge, expe...

Posted by Travis Toulson

How to elevate the quality of your blog articles

Blogging is more than just putting words on a page. Th...

Posted by Earl Duque

Is That a Robot Writing? When and how to use AI without losing your voice

AI is here. AI is ther...

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How to get started with a blog

Blogging is one of the simplest ways to get started in sharing your knowledge, experiences, and insights about the ServiceNow platform. As a technical professional, you likely already have everything you need to start: a computer, an internet co...

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Why Naming Conventions Break Faster Than ACLs

Naming conventions are one of the first things architects define and one of the first things delivery teams quietly abandon. In theory, naming standards bring clarity, consistency, and easier support. In practice, they depend almost entirely on human...

blog

Governance Models That Look Good on Slides but Fail in Delivery

Governance in ServiceNow rarely fails because it is absent. More often, it fails because it is designed in isolation from delivery reality. I’ve seen governance models that look excellent in steering committee decks: multiple review forums, formal de...

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The Myth of a “Clean” ServiceNow Instance

Every organisation wants a clean ServiceNow instance. In practice, no mature platform ever truly is—and that’s not a failure. It’s a by-product of real use. The idea of a permanently “clean” instance often comes from early-stage implementations or gr...

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Why Customisation Is Not the Enemy—Unowned Customisation Is

Somewhere along the way, “customisation” became a dirty word in ServiceNow conversations. I understand why—but the platform was never designed to be used without customisation. It was designed to be extended responsibly, in a way that balances busine...

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Technical Debt in ServiceNow: What Actually Hurts Long Term

Technical debt in ServiceNow is rarely dramatic. It doesn’t usually come from one bad decision; it comes from hundreds of reasonable ones made under pressure. What hurts long term isn’t that debt exists—it’s where it accumulates. The most damaging de...

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Why Most “Future-State Architectures” Never Become Reality

Future-state architectures are often beautifully drawn—and are mostly quietly ignored. In many programs, the future-state design represents an ideal world where constraints don’t exist: clean data, aligned stakeholders, stable funding, and discipline...

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Scoped Apps vs Global: Lessons from Real Upgrade Nightmares

On paper, scoped apps are the safer choice. Isolation, namespace protection, upgrade resilience—it all sounds compelling. In practice, the decision between scoped and global is rarely that simple. I’ve been involved in upgrades where global customisa...

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The Architecture Trade-offs No One Documents in Design Decisions

Every architecture decision involves trade-offs. Yet in most design documents, those trade-offs are either hidden or sanitised away. What gets documented is the decision, not the cost of making it. I’ve rarely seen a design document explicitly state:...

blog

Why Your Platform Feels Slow Even When Performance Analytics Looks Green

One of the most frustrating conversations I’ve had with stakeholders goes something like this: “The platform feels slow, but the dashboards say everything is fine.” And technically, they’re often right. Performance Analytics typically measures what’s...

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Instance Strategy Mistakes I See Repeated Across Enterprises

Instance strategy is one of those topics everyone thinks they understand—until it’s too late to change. I’ve walked into multiple organisations where the instance strategy was treated as a one-time technical decision rather than a long-term operating...

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Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blog post is for those who are interested in content creation and for those who are interested in how to determine what format your content should be in. I’ve spent years creating content across every platform imaginable, and...

blog

The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community

Hey there, ServiceNow Community! Thinking about creating content around the topics you’re passionate about? That’s awesome! Sharing what you know is a great way to help others, and helps you grow your own skills and expertise along the way. ...

blog

How I Learned to Create Content (and How You Can, Too)

Everyone starts somewhere with content creation, including all of us Developer Advocates! First and foremost, we are experts in ServiceNow who, over time, have done our best to learn the tricks of the trade with regard to evangelizing this knowledge ...

blog

Is That a Robot Writing? When and how to use AI without losing your voice

AI is here. AI is there. AI is everywhere. When it comes to writing, we have a new tool that promises to help: Artificial Intelligence. When generative AI started to appear a couple years ago, it felt like magic to me, but nowadays it can also fee...

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