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Featured How to Create, Manage, Edit, and Delete Articles

Contents Highlights of new article features Who can create an article How to create an article How to edit an article How to delete an article How to move an article Community article highlights Save the article as a draft so that you can get ...

Article

Featured Getting started with our NEW Community Central Hub with a quick & fun intro!

Hi and welcome to our newly created Community Central Hub! This is your go-to resource to find out what's happening in our ServiceNow Community, from our updates to best practices on maximizing your overall experience here. We will also be buildi...

Question

Featured Announcement: The new ServiceNow Community is here!

Thanks to you, our Community is growing and evolving. Because of that, today we launched a reimagined ServiceNow Community, with many new features that will make learning from and engaging with over 455,000 members across the globe better than ever...

Article

servicenow with workday and activate the departements to populate in servicenow

Hi Community,I’m working on an integration between Workday and ServiceNow using the Workday Spoke. When I enable the Departments checkbox in the Workday flow, the departments populate correctly in ServiceNow.The issue is that I need the Name field to...

Question

test cases for cmdb.

hi, can anyone provide the best test cases for cmdb for testing health dasboards. etc.

Question

Adding a 180 day important action on Contract Management Overview section

Hi, I'm current trying get another Important action for when a contract is coming up for renewal, I've created a new record in the 'clm_condition_checker' table. And configured it to be 180 days I've created a new contract record and what ever I chan...

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Info regarding exam delivery vendor from NOV 2025

Hi All, IT IS NOT A QUESTION - JUST AN INFO. ServiceNow will transition to a new exam delivery vendor effective November 17, 2025. The last day to complete an exam through Kryterion is November 17, 2025. Regards,Nikhil Bajaj

Question

Demand

I am unable to find the detailed training of demand management, Any help?

Question

Resolved! Application Navigator

What would NOT appear in the Application Navigator if `service` is typed into the filter field?A. Configuration > Business ServicesB. Self-Service > KnowledgeC. Service Portal > WidgetsD. Incident > Assigned to me

Question

Report for Storage consumption per Table

Hello - I am reaching out to request your assistance in generating a report that will provide visibility into the storage consumption per table within our ServiceNow instance. The objective of this report is to help us track usage more effectively, i...

Question

CyberArk Credential issue

Experiancing error while running discovery schedules. Any insights com.snc.automation_common.integration.exceptions.UnknownException: Cannot invoke "String.equals(Object)" because "vaultProvider" is null

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Task: Configure knowledge article form

All made like in task but not valid - could you tell me the reason

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How to Create related search results field type in table

Question

Resolved! Achieving through Community: MVPs & Rising Stars (Session 1)

I received email confirmations and notifications of this event upcoming but I was unable to find any details on how to connect to this session. For future reference, how do I find sessions I have registered for?

Question

How to restrict to trigger Out Of The Box notification

Hello team I have created some custom notifications for a custom HR service. However, when I create a request or case, some additional out-of-the-box (OOTB) notifications are also triggered. I have already defined all the trigger conditions as per m...

Question

Resolved! Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand

Hi everyone,I am currently doing the ServiceNow Platform Implementation On Demand training, but I cannot see the MID Server (windows_mid) in my lab instance. The training instructions ask to select the already installed MID Server: windows_mid, but t...

Question

Hi all Can you help me?

Automated assignment for incident Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin ...

Question

Worknotes being added twice is user is has multiple roles

I have a Business Rule which updates a worknote when a field value is changed and there is a simple script which checks who has updated the field and applies the appropriate worknote. The issue I have is that there is overlap. A user can have the arc...