Measuring Matters: Build Your ServiceNow AI Platform KPI North Star
ServiceNow AI platform teams thrive when velocity, stability, and continuous improvement align under a single North Star KPI dashboard. This guide walks you through creating one using Performance Analytics for actionable insights.
Step 1: Define KPIs
Pick one North Star per pillar:
Velocity: Stories per sprint (DevOps > Agile Development).
Stability: Change failure rate (Change Management table).
Continuous: Automation coverage % (Flow Designer metrics).
Navigate to Performance Analytics > Indicators > New to create automated indicators for each.
Step 2: Build the Dashboard
Log in to your instance. Go to Dashboards > New Dashboard. Name it "AI Platform North Star."
Add widgets:
Bar chart for velocity (filter by AI apps).
Gauge for stability (<5% target red).
Trend line for continuous improvement.
Set interactive filters for teams/releases.
Step 3: Automate & Review
Configure daily jobs under System Definition > Scheduled Jobs. Share with platform roles.
Review bi-weekly: If velocity spikes but stability dips, prioritize fixes. Use thresholds to trigger alerts.
This setup gives teams a unified view, fostering decisions that scale AI reliably. Start today—your PDI instance awaits.
Resources:
- https://www.servicenow.com/community/servicenow-ai-platform-forum/article-how-to-create-dashboards-i...
- https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/perf...
- https://www.servicenow.com/community/servicenow-ai-platform-articles/how-to-create-servicenow-dashbo...
- https://www.servicenow.com/community/platform-analytics-forum/how-to-get-a-scrum-team-velocity-chart...p/1243535
- https://www.servicenow.com/community/servicenow-ai-platform-articles/servicenow-dashboards-and-repor...
- https://www.servicenow.com/community/itom-articles/creating-kpis-for-servicenow-aiops-part-1/ta-p/23...
- http://www.servicenow.com/docs/r/washingtondc/platform-administration/platform-performance/c_Perform...
- https://www.servicenow.com/community/training-and-certifications/servicenow-dashboards-and-reports-f...
