Hello SNUG Members! We're excited to be hosting the in-person New England SNUG Meeting on Thursday, October 2 nd  at Top Golf Canton.  Sponsored by NAVISITE (Part of Accenture).   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.       Take advantage of networking time with your peers during breaks, lunch, and afternoon drinks. We’ll be at Topgolf Canton, which provides a great meeting space. After SNUG, join us for a Happy Hour—and if you’re a golf fan, stick around for the Topgolf experience!   CALL FOR SPEAKERS |Customers only We continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible and we are looking for customers who want to present.  You can reach out to me by replying to this article or email me at caterine.alvarenga@servicenow.com (ServiceNow Customers only)   REGISTER NOW!   Agenda (work in progress)    Morning Optional Workshop 9:00am | Workshop Check-in  9:30am – 11:15am | Optional Hands-On Lab: How to use Process Mining to identify process improvement opportunities, Dan Grady, ServiceNow SNUG 11:30am – 12:30pm | SNUG Registration & Networking Lunch  12:30pm – 12:35pm | Welcome & Agenda Review 12:35pm – 1:00pm |AI Control Tower Overview, ServiceNow 1:00pm – 1:30pm | Customer Case Study 1:30pm – 2:30pm | Automate First, Mature Faster: Your AI Readiness, Journey, Navisite (part of Accenture) 2:30pm – 3:00pm | Networking Break 3:00pm – 3:30pm | Customer Case Study 3:30pm – 4:00pm | Yokohama Release, ServiceNow 4:00pm – 5:00pm | Top Golf Experience & Reception  REGISTER NOW!   Special Thank you to our sponsor: NAVISITE , Part of Accenture   PLEASE NOTE: Due to SNUG Guidelines the partner attendance at SNUGs is limited to the sponsoring partner only. Any non-sponsoring partners registration will be canceled and notified ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

  The event bringing AI breakthroughs to life!   AI is only as powerful as the platform it’s built on. Join us at the ServiceNow Put AI to Work Summit Boston and experience powerful, purpose-built AI solutions in action—helping you realize business value fast by bringing intelligence to every corner of the business.    From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.    Date: Thursday, March 20th  Location: Boston Convention Center | Boston, MA   Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs! Join our experts the day prior to the Summit on Wednesday, March 19, 2025. This one-day workshop is designed to bring together customers like you for collaborative, hands-on sessions to learn tips and tricks, best practices, and powerful strategies to get the most out of your ServiceNow investment. Get exclusive insights and network directly with your peers. Save your Seat today! REGISTER NOW ... View more

Hello SNUG Members!   I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredible, and Chuck singing two holiday songs with the ukulele was the highlight of my holiday season.   Many of you asked for copies of the presentations. CLICK HERE to see the following presentations: Now Assist Workshop Automating Workers Comp with Service Catalog- Memorial Healthcare System  RFID Live Asset Tracking - NFL  Successful AI: Quality Data and Confident Actions – Tanium and AHEAD Gaining Value Through Service Mapping - Erie Insurance  Virtual Agent - Anywhere Real Estate    In addition, you can find all Now Assist Materials HERE. The entire event was recorded and is available HERE ON-DEMAND. It is available for 90 days.   THANK YOU to ALL the presenters and to Chuck Tomasi for co-hosting and sharing his dazzling vocal talents.   For those of you interested in getting talented performers for your company events, you can reach out to FUNNY Business who I have worked with for years providing incredible entertainment for the virtual SNUG events.   Wishing you a safe happy holiday season!   Tracy O’Brien SNUG Program- ServiceNow ... View more

ServiceNow Put AI to Work Summit Boston   Experience how ServiceNow is putting AI to work for people, today. ServiceNow Summit Boston is a free event, taking place March 19-20, 2025.  Get hands-on demos of purpose-built AI solutions for every use-case, immersive experiences that unlock new possibilities, and discover first-hand how ServiceNow can help you bring intelligence to every corner of your business. Registration will be opening in the coming weeks. Save the date, and share this community with your New England based colleagues. Updates for the event will be posted here, stay tuned! ... View more