How to Search the Documentation Site Like a Pro

[Soumi Home Roy]

When you're looking for answers quickly, knowing how to search effectively can save you time and effort. Here's a guide to help you navigate the ServiceNow documentation site with precision and confidence.

Set Your Search Scope

To narrow your results to the most relevant content:

1. On the documentation site homepage, select the Filter drop-down list.
2. Select a specific version or product within which you want to search.
3. You can apply multiple filters for even more targeted results.

Enter Your Search Query

• Type your query into the search field.
• To receive an AI-generated response, simply add a question mark (?) at the end of your query.

Note: AI search results are currently in beta and available only in English. Please verify them for accuracy and completeness.

Advanced Search Tips

• To search for an exact term or phrase, enclose it in quotation marks.
  Example: "temporary role"
• To exclude specific terms from your search results, use a minus sign (-) before the term.
  Example: add a managed document -template -disclosure
• Press Enter or select the search icon to run your search.

If you've added a question mark, the AI-generated response will appear alongside your standard results.

Refine Your Results (Optional)

On the search results page:

• Use the left navigation panel to apply additional filters by version or product.
• Your search will automatically update with the new filters.

Search Within a Specific Publication

From any topic page:

1. Click into the search field.
2. To search only within the current publication, select the This publication button.

Important: If you use the This publication filter and search for topics outside that publication, you may get zero results. This filter will remain active for subsequent searches unless removed.

By mastering these search techniques, you'll be able to find the information you need faster and more accurately. Happy searching!