Other ServiceNow Products

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

Article

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

Article

Open a Topic Automatically onclick of a button

Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...

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Virtual Agent

What triggers the bars to show up in the Gantt chart for a task?

I seem to have different task types like Project Tasks, Catalog Tasks, and Incidents where some show a bar on the Gantt chart and some don't despite having dates in the same date range as the Gantt chart that's displayed. What are the requirements f...

Question

What role is required to delete a scrum task in CWM?

Trying to delete a scrum task on a CWM board for non admins gives the error message at the top:Alert level: Critical.Delete operation against rm_scrum_task from scope sn_cwm has been refused due to the table's cross-scope access policySo wondering wh...

Question

Will we be able to arrange the order of cards in Kanban , and what are the filters in Relationships?

1. Will we be able to drag and drop like VTB cards to organize them vertically meaning drag one card above another one, or below one in the same vertical lane?2. In the Relationships tab, what are the filters applied to Pre-requisite, Dependent, and ...

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Visitor Management : Restrict visitor limit for a location

Hi everyone, We have a requirement in ServiceNow Workplace Service Delivery / Visitor Management and would like to know if there is any out-of-the-box (OOTB) functionality to support it.Our requirement is to enforce a daily visitor capacity per locat...

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Rome

Resolved! How to view a task in full screen

Is there a way to view a CMW task in full screen instead of in a side panel?

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Technical resources

As you are just getting started, you will want to know where to get technical help and to understand basic principles for “care and feeding” of your instances. Get tech help Watch short videos on NowSupport! NowSupport Introduction to NowSup...

Article

Resolved! Any ideas on users giving a Thumbs up in a chat that is integrated with Teams

We have Virtual Agent and MS Teams integrated, when users are in Teams using VA and go to live chat, there are times the user gives the agent a thumbs up. The agent does not know the user gave a thumbs up unless the agent is remoted into the users co...

Question

Start date /end date functionality in CWM board

I've run into a few issues when adding Stories to the CWM task board. The biggest one is that the Start and End Date fields don't populate in the list view and aren't editable. From what I can tell, rm_story and sn_cwm_task use different fields for t...

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Integrate ServiceNow with Microsoft 365 : A step by step guide!

Integrate ServiceNow with Microsoft 365 : A step by step guide! NOTE: Installing these plugins will enable Employee Center on Microsoft Teams. Microsoft integration plugins are not available on Personal Developer Instance (PDI).Optional: Watch...

Article

Virtual Agent – How to Disable User Input After clinking on end chat

When the user clicks End Chat, I want the Virtual Agent session to be completely closed, and the user should not be able to enter any more messages unless they explicitly start a new chat session.Is there a way to disable or hide the chat input box a...

Question
Virtual Agent

Digital Product Release - JIRA mapping

Hi all, I have been assigned to configure the DPR workspace within ServiceNow. We have since configured our JIRA tool so we can see imports of work items and plans within our tool. However, my main ask is how are JIRA work items mapped into ServiceNo...

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Digital Product Release - JIRA Mapping