Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....
We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...
Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...
Welcome to ServiceNow—the AI Platform for Business Transformation We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the Now platfo...
In the DPR workspace, under Release Administration>Add Phases>Add Task>KeyDates>policies. Here, under Add Task we have 'Task_name' field and is currently mapped to the short_description field via the client script include 'ReleaseTaskTemplateUtil'- A...
I need to make changes to parts of the CMR record creation but cannot find where the "CMR" record is being generated from. Is it in a Flow? if so, which one? Is it in a script include? Does anyone know? I need to be able to change the Assignment Grou...
Within the WSD Location Integration with Picker widget, the 'Location' option displays all Active buildings. I need a filter to only show Active buildings on 1 Campus. I think I've found the part of the widget where it's being filtered, but when I ...
Workplace Service Delivery - What's new in the July'25 Release This blog is a deep dive into the new features for the July 2025 Workplace Service Delivery (WSD) Store Apps release. Please note that this is a summary of the most notable items, not...
ServiceNow's out-of-the-box (OOB) functionality supports a one-to-one relationship between Lead and Opportunity, and between Opportunity and Quote. However, our business requirement involves creating multiple Opportunities from a single Lead, and mul...
Hello SN experts, I have completed the full integration of major incidents into Microsoft Teams and confirmed that everything is in place, however, when I go to initiate a meeting in the workbench using teams, I get an error: "Failed to create a meet...
Hello everyone,I'm encountering an error when trying to create a tool using the "Connect to a Tool" option in the DevOps Change Workspace within DevOps Change Velocity.The error appears in the Permission Checks section, and I receive the following tw...
I have a building with 5 floors and all but one of the floors show up when a user searches for available spaces. If I search for space on the problem floor I can see the available spaces in card and schedule view but map doesn't load. If I go to view...
The instance is in the Yokohama version. Where can I find the page loading message to remediate 508 findings? We need to configure the aria-live for the screen reader, Jaws, to read the page loading popup message. Thank you for your help.
How does ServiceNow use thumb up and thumb down to improve the Virtual Agent response quality? How shall we track the thumb up and thumb down data and use them to improve the Virtual Agent response quality? Thanks.
In Virtual Agent, the conversational catalog item auto populated fields can't auto populate, even it pops up all the default/auto generated value in virtual agent already, and I have selected "yes, continue", but it still asked to me asked the user t...
Want to learn more about Now Assist, and specifically how we are deploying it with Supplier Lifecycle Operations (SLO)? We recently launched a new Now Assist learning path specific to SLO that includes content on both generative and agentic capabilit...
Hi all,We’re currently in the early stages of implementing DPM and have been conducting several working sessions. Based on the feedback from the team, it’s clear that this will be a long-term effort—potentially spanning 3 to 4 years.I’m reaching out ...
In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...
