Resources and guidance for new ServiceNow Customers
145 PostsIf you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...
Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...
Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...
Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...
Is there an easy way to import tasks into a CWM space (i.e. from a excel spreadsheet) that does not involve platform admin support?
Hi Everyone, I would like to understand the possibility of working with epics from CWM.I am familiar with the KB: KB2675470 explaining the current limitations.Our use case is we would like to start just by rolling out CWM to replace Agile 2.0, for o...
★ New to Microsoft Teams Integration?Pre-published vs Self-configured: Which path is right for you?Compare features, limitations, and security considerations to make the right architectural decision. On this page Getting Started Plugins for Virtua...
Hello everyone! While running the Virtual Agent Simulator (Course), I was unable to create the intents in the Create NLU Intents (Content) step using the Lab Instance, as I was encountering the following error: "Some features may not be available bec...
Hi All, Through Digital Product Release API • Australia API Reference • Docs | ServiceNow we can create release related records via api. Can someone help me understand the whole flow around release process through this api examples. example.Step 1 : ...
I am trying to create a release readiness target using the POST api details given in the link : Digital Product Release API • Australia API Reference • Docs | ServiceNowcurl I used is below:but i am getting an error as below{ "result": { "e...
Hi, just leaving this here for info rather than a question. If you get the famous blacklisted error when trying to discover in Change Velocity: Flow Designer: Failed to process event: sys_flow_context[d59833343b4dba900e300a4a85e45a66], targetContext:...
What should be a straightforward integration is becoming a headache. We need to do one click bridge calls for MIM with Teams Integration. However, the permissions needed through graph api requires onlinemeetings.readwrite.allIn a large shared tenant,...
Hi Guys, I'm Vishal. I'm working on Virtual Agent for a long time now. It is a great plugin and I want to share this knowledge and lessons I learnt during all this time to ease your work. I'll guide you through Virtual Agent Best Practices, Tips and ...
I am working on removing the "Heres what you can do next" section from the virutal agent now assist response. The article linked below mentions setting "sn_nowassist_va.enable_suggested_actions" system property to false, but this is already set to f...
️ Manage Legal Information Through Its Full Lifecycle with Legal Service Delivery Organizations generate enormous volumes of legal information every day — requests, matters, contracts, holds, documents, and communications. Without a structured appr...
Hi guys, have integrated ADO and assigned a plan to the application. Recently found out that EPICS when created in ADO are the only record type which appear in the Release Planner, which i find strange as generally would be at the story level. Also n...
We have integrated ServiceNow Digital Product Release with ADO .I see only epic from ado is getting added to Release Planning of a product but not user stories, bugs and features. I see these user stories, bugs and features are just getting added to ...
Hello, We duplicated and remade all Virtual agent reports from Conversation Dashboards, Platform analytics. The main reason was to remove all notifications from these reports since updates on tickets are also sent as Actionable notifications (Teams a...
In the Zurich release, customers can integrate with Microsoft Copilot 365 to provide users with Now Assist-powered self-service in Microsoft Teams. With the Copilot integration, you get instant self-service for employees, fully supported by Servic...
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