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Resources and guidance for new ServiceNow Customers
146 PostsIf you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...
Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...
Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...
Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...
Hi all,I’m trying to add custom fields to the right-side details panel in the WSD Visitor Receptionist Portal. In that panel I currently see fields like:Visitor typeVIPParking preferencesI’d like to show additional custom fields there, for example ...
Hi Community,Is there a supported way to change the color of the Now Assist (Virtual Agent) launcher icon displayed in the bottom-right corner of Employee Center/ESC? Is this controlled through theming, branding, UI Builder, or CSS customization?Any ...
Hello everyone, I have a requirement to change the background color for these buttons and apply a custom red border to it.Changing background color , I have done it via sys_cs_branding_setup and I am looking for a solution to apply a red border. Than...
Step 1: Identify Goals and Use Cases Step 2: Determine Data Sources Step 3: Deploy Collectors Step 4: Connect Data Sources and Integrations Step 5: Configure Key Components
Here are all 5 Steps Step 1: Identify Goals and Use Cases Step 2: Determine Data Sources Step 3: Deploy Collectors Step 4: Connect Data Sources and Integrations Step 5: Configure Key Components Refer to the All Things Collectors article to d...
Benefits: Reduce mean time to detection or investigation, identify known malicious activity monitored by Armis SPAN Note: To minimize the false-positive and number of alerts, make sure to whitelist your vulnerability scanner from your policy usin...
Hey Community. I am working on the DPR workspace and want to add some fields on the request new dialog.This is how the dialog opensAnd this is tied to a catalog by name: 'Request new product'. It has a flow which auto-approves the RITM and adds the p...
Understanding the complexity of your IT assets and vulnerabilities is a critical step towards cyber resilience. We're here to help guide you through the process with practical insights and best practices. Your use cases determine your deployment....
I am sure you all have heard the story of the sand, pebbles, and rocks before. It is all about the order you add them, so everything fits in a jar. Let’s put this in Centrix terms. If you add the “sand or span” first, then you increase the number...
Definitions: Provide the top ICS equipment and summarize it by type Provide the top ICS equipment and summarize it by brand Provide a summary of top PLC models Provide a summary of all ICS nested devices summarized by type Provide a summary of ...
Armis integrates seamlessly with the tools in your security ecosystem, correlating data from hundreds of sources, including endpoint security solutions, vulnerability scanners, SaaS applications, asset inventory solutions like CMDB, firewalls, switch...
There are two collector deployment options: Virtual Physical Virtual and physical collectors are in essence the same and perform the same tasks. Collectors passively listen to and identify everything on your network—they find the assets in your e...
Step 1: Identify Goals and Use Cases Step 2: Determine Data Sources Step 3: Deploy Collectors Step 4: Connect Data Sources and Integrations Step 5: Configure Key Components Configure Key Components This list outlines and describes each co...
Step 4: Connect Data Sources and Integrations Check out all of the Steps: Step 1: Identify Goals and Use Cases Step 2: Determine Data Sources Step 3: Deploy Collectors Step 4: Connect Data Sources and Integrations Step 5: Configure Key Compon...
There are two collector deployment options: Virtual Physical Virtual and physical collectors are in essence the same and perform the same tasks. Collectors passively listen to and identify everything on your network—they find the assets in your e...
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