Other ServiceNow Products

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

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Live agent - Survey link

I need a help on the post chat survey, I have created a record in survey designer and added that into my queue-post chat survey record ,Its now triggering the survey link but it is happening only when user ends the chat not when agent ends the chat.I...

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ServiceNow LCO, Harvey, and Legora: an honest look at the enterprise legal AI stack

The conversation every Legal Operations team is having right now Harvey and Legora are everywhere. If you work in legal technology, you have seen the press releases, the funding rounds ($11B and $5.6B respectively as of May 2026), and probably fiel...

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in DPR worksapce (create-release) page in the version details page make version non mandatory

In the create-release page under version details section In OOTB the version field is mandatory but I have made it non mandatory using UI builder but still after making it non mandatory without filling version I am unable to move to next section My R...

Question

Inquiry on Creating a CMRTASK Version of Email Script "additional_comments_posted_lr"

Hello,I would like to ask for advice regarding Email Script customization in ServiceNow.Currently, I am considering creating a CMRTASK version of the Email Script "additional_comments_posted_lr", which is used for "New comment posted" notifications.H...

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Duplicate and Inconsistent Email Notifications for "New Comment Posted"

Hello,I am experiencing issues with email notifications titled "New comment posted" and would like to ask for your guidance.1. Duplicate email notifications for status changesWhen an update includes a status change, the same notification email is som...

Question

Creating Epics from CWM

Hi Everyone, I would like to understand the possibility of working with epics from CWM.I am familiar with the KB: KB2675470 explaining the current limitations.Our use case is we would like to start just by rolling out CWM to replace Agile 2.0, for o...

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Resolved! Change the Header component in sn_dpr_model_release

In digital product release worksapce at the release overview page at the header field called owner which i want to rename it to Requested by but I am unable to find anything in the UI builder related to the header tab how to achieve it

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How to Create and Associate Security Tools in Devops Change workspace

Need Help: Security Tool Not Appearing in DevOps Change Workspace (CodeQL Integration)Hi everyone,I’m trying to set up a Security Tool integration in DevOps Change Workspace for GitHub CodeQL, but I’m running into an issue where the tool never shows ...

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How to manage space components

Hi all,if one uses the location directory, and navigate to a given space, you can "Raise an Issue" agains that space. The "General Request" item opens, in the lower section of this item the user has the option to select "Items": "belonging to me" or ...

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Introducing Smart Assessments in Supplier Lifecycle Operations

We're excited to introduce Smart Assessments — a powerful capability in Supplier Lifecycle Operations (SLO) that makes it easier than ever to configure, distribute, and track supplier assessments at scale. What's in Smart Assessments? Assessment T...

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Resolved! Remove "Provide feedback" from "Show me everything" menu

We have Zurich instance and want "Provide Feedback" topic to hide in Show me everthing menu and not to include in topic discovery. I know there is an open question for the same issue. But it was asked few years ago. So, I want to ask it again. Is it ...

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Virtual Agent

CAD File Guidelines for Indoor Mapping

Workplace Service Delivery's May 2022 Store release brings built-in Indoor Mapping capabilities through the new Indoor Mapping Application. Creating indoor maps can be done in various ways. It can be done manually by importing images (PNGs) but one o...

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Multiple Versions

Resolved! Replacement of Agile Development 2.0

We are using DPR integrated with Agile Dev 2.0 to pull Epics/Stories into releases. With Agile Dev 2.0 being deprecated, we need clarity on:Which one will replace Agile Dev 2.0 as the supported planning tool for DPR? If so could you provide more det...

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Resolved! Virtual Agent in Teams - "Request this Item" opens in new browser tab

So we just setup our self-configured Teams integration for ServiceNow. Everything is working great except when you ask about a catalog item and get the "Request this item" link, that link ALWAYS opens in a new Edge browser tab (Edge is our default). ...

Question

Book an entire office to block out all desks in a space

Hello,We have another use case where we would want if someone books Office 10, and Office 10 has 4 individual desks within it, all 4 desks appear reserved. For example, if a team are working on a project, one person can easily and quickly reserve th...

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