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Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

  Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

  • Article
  • Advanced Work Assignment
  • Agent Chat
  • Sidebar
  • Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

  • blog
  • Agent Workspace
  • Configurable Workspace
  • CSM
  • HR Service Delivery
  • HRSD
  • ITSM
  • ITSM: General
  • Mobile
  • NOW Platform

Featured Onboarding Guide for ServiceNow Customers and Buyers

  Welcome to ServiceNow—The AI control tower for business reinvention   We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

  • Article

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered.  The attached document can be used as a template and guideline for collecting requirements.  It does not cover all products, but it provides a ...

  • Article

Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

  • Article

AI Agent closing conversation prematurely

Hi everyone, I recently activated the Request Status AI Agent to allow users to check ticket statuses via the Virtual Agent (using Now Assist).I am encountering an issue where the results differ depending on the interface. When testing via thePortal,...

  • Question
  • Virtual Agent

Workspace - Dropdown component

i was using dropdown component in my workspace but when im try to chage lable of dropdown iten componet is not working its freezes and not able to utilize it .is it a bug in austrelia release

  • Question

Start Microsoft Teams Chat - (Not on Teams)

Hi Community,  The user selection popup when starting Microsoft Teams Chat shows Recommended users to start a chat with.  All recommended users are valid active users, however show in red, appended with a (Not on Teams) message when in fact they are ...

  • Question

Resolved! Release Coordinators should be able to create releases

Would it be possible to give the ability create releases to the sn_dpr_model.release_coordinator role? So far, only the Release Admins and Product Managers can create releases. Attempted to update the ACL for the release coordinator to create release...

  • Question

What is this system property for? sn_wsd_visitor.visitor_inbound_email

Can anyone explain the use of this system property (sn_wsd_visitor.visitor_inbound_email), in practice?  I can see from documentation:This property enables you to specify a generic email address to send or receive visitor requests.Type: stringDefault...

  • Question
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