Other ServiceNow Products

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

Article

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

blog

Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

Article

How is DPM table sn_dpm_application_service_software_model_risk filled with data?

Hi DPM Experts, In DPM you can see Service Instances. In the Info tab of a Service Instance there is a list with assigned Software and Hardware Models. The sources for these lists are sn_dpm_application_service_software_model_risk and sn_dpm_applicat...

Question

in DPR worksapce (create-release) page in the version details page make version non mandatory

In the create-release page under version details section In OOTB the version field is mandatory but I have made it non mandatory using UI builder but still after making it non mandatory without filling version I am unable to move to next section My R...

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Issue In now assist for APO

I am trying to configure Now assist for APO. I have enable the plugin and also activate the invoice data extraction skill but it is not working how can we resolve this issue.

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The age of exponential exposure and the architecture that answers it

It's time to govern the risk AI introduces as fast as the business adopts it.Join us for The age of exponential exposure and the architecture that answers it to learn how ServiceNow Security connects visibility, access intelligence and governed workf...

Event
Armis from ServiceNow

[Virtual Panel] Unified Vulnerability Management: Risk Reduction Beyond the Patch

Static patching strategies are no longer sufficient to secure the modern enterprise. Join our panel of industry experts as they explore the critical transition from legacy vulnerability management to continuous, proactive exposure strategies built fo...

Event

From Visibility to Execution: The Next Evolution of OT Security

Organizations responsible for critical infrastructure are facing a new reality. As AI changes the speed and sophistication of cyber threats, security teams have more visibility than ever before, but also more alerts, more complexity, and greater...

Event
Armis from ServiceNow

Zero Exposure by Design — Stopping Vulnerabilities Before Code Ships

What if vulnerabilities never made it to production in the first place? Join this session on September 29th to see how leading teams are shifting exposure management from Shift Left to Shift Zero and catching risk in the pipeline instead of the patch...

Event
Armis from ServiceNow

ServiceNow Nexus | Security and Risk 2026

Join your peers at this exclusive, customer-led event focused on AI governance and security at scale. Hear real stories from CISOs and security leaders navigating AI risks. Learn practical strategies for automating response, embedding governance, and...

Event

Virtual Agent in Microsoft Teams fails with "Mutual authentication failed

Virtual Agent in Microsoft Teams fails with "Mutual authentication failed – Failed to find any sys_user matching the end-user certificate" when processing inbound Teams messages.Steps to ReproduceLog in to Microsoft Teams using a Teams user who is co...

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Resolved! Getting error while clicking on "Employee Portal" in TEAMS.

Hi Team, Please help to resolve the access issue of "Employee Portal". Getting error while clicking on "Employee Portal" option. Able to open the Employee Portal when select the option "Go to website" but portal page is not visible in Teams window.

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How can I create and demonstrate a complete SAFe workflow in a ServiceNow PDI?

Hello Community,I am learning ServiceNow Strategic Portfolio Management (SPM) and Enterprise Agile Planning, and I would like to understand how to create and demonstrate a complete SAFe (Scaled Agile Framework) workflow in a Personal Developer Instan...

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Solved: WSD Indoor Mapping Floors Showing on Top of Each Other in Manage Directions

Sharing a solution for a ServiceNow WSD / Indoor Mapping issue where places from one floor appeared on another floor in Map Studio / Manage Directions, even though the CAD files and floor assignments were correct.We recently worked through this issue...

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WSD/ Indoor Mapping

I have run into this issue with a few of my buildings that have multiple floors. The one I am trying to figure out currently is a 1st floor banking center and a 3rd floor LPO they have different addresses and mailstops which is what we go off for the...

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Start Here: Agile 2.0 Deprecation and Collaborative Work Management

Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...

Article

Workplace Central: Add workplace service to dropdown "Which service would you like to request?"

I want to provide an additional option on the above drop down in when creating a case from workplace centralI have created a new "workplace service" and associated it with a published record producer but the option has still not shown

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