Other ServiceNow Products

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

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Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Virtual agent keyboard shortcuts

what are the keyboard shortcuts for virtual agent ? do we need to enable any system property

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Virtual Agent

Virtual agent features

HiHow to enable below feature of Virtual agentScreen reader compatibility

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Virtual Agent

(WSD) Workplace profiles dont zoom in on location directory

Hey ServiceNow Community, I have worked on several WSD projects now, and on most projects we use something OOTB called Workplace Profiles. Our plan with this functionality is to attach a space, floor, building, or campus to a profile. When using the ...

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What benefit will I get if I convert a NLU topic to LLM one?

We have well defined and working NLU topics. Q - Is there any benefit if I convert the NLU topics to LLM?

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Marking the product offering characteristics as read only when placing the customer order in CSM/FSM

Hi, I have a product offering characteristics which is of type text and has some default value. The requirement is that it should be shown to the agent as non-editable field when placing the customer order from CSM/FSM workspace. I have marked custom...

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WHY convert existing NLU based virtual agent topics to LLM based?

We have around 500 NLU based virtual agent topics.Customer is asking us to migrate all of them to LLM based topics. I am not getting clarity on WHY to convert existing NLU based virtual agent topics to LLM based? What benefit will I get if I convert?...

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Operational Technology Management || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Operational Technol...

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Resolved! WSD Visitor management application and QR code management questions

Dear all,I have a project with WSD visitor management.Our customer will use WSD visitor management with two differents scenarios. The scenario that I am interested in is a visit of a showroom or event that will require a QR code for the guest in orde...

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Additional Microsoft Teams Integration Possibilities for MSIM?

I’m working on integrating Microsoft Teams with ServiceNow Major Security Incident Management (MSIM). Below are my questions for the community:I have already explored all OOB MSIM-related Teams integrations, including:Chat CollaborationConference Cal...

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Looking for Additional MS Teams Integration Options for MSIM Beyond OOB Feature

I’m working on integrating Microsoft Teams with ServiceNow Major Security Incident Management (MSIM). Below are my questions for the community:I have already explored all OOB MSIM-related Teams integrations, including:Chat CollaborationConference Cal...

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Virtual Agent closing message shown twice when using exit keywords (end / bye)

Hi Community,I am facing (and deeply analyzing) an issue in ServiceNow Virtual Agent where the closing message“Thank you for using our support chat.”is displayed twice when the user types exit keywords like end or bye. What I changedCreated a custom ...

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Virtual Agent

How to test VA enhancements in MS teams directly befoe deploying in production environment?

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MS Teams Bot Not Responding to Messages & Provider Notifications Not Delivered

Hi Community,We are currently working on Microsoft Teams integration with ServiceNow and are facing an issue related to bot interaction and notifications.Setup Details:Created a Teams application with a self-configured botEmployee Center integration ...

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Integrate multiple ServiceNow instances with one Microsoft 365 tenant

Leverage self-configured approach to integrate all your staging, QA, and production ServiceNow instances with a single Microsoft 365 tenant. Begin with integration by testing and validating configurations in your lower environments, then replicate th...

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Digital Product Release Implementation & Configuration Guide

Digital Product Release Foundational Implementation & Configuration Guide Contents Guide objectives & pre-requisites Steps for demo Azure DevOps (ADO) Organization Setup/configuration steps: Section 1: Define Approval DefinitionsSection 2: Activate...

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