Other ServiceNow Products

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

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Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery

Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery Legal teams routinely handle highly sensitive communications and documents that must be protected under attorney‑client privilege. Without consistent controls, pri...

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Enable Employee Center in Microsoft Teams! (Part 1 of 2)

In this article, you'll learn Part 1 of the series on how to enable Employee Center in Microsoft Teams. Pre-Requisites Pre-RequisiteDetailsServiceNow InstanceRome or abovePlugins Ensure that your EC/EC Pro plugin is installedThe MSFT plugin you'...

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Microsoft 365 integration: Which Path to Choose? Pre-published vs Self-configured

ServiceNow + Microsoft 365 Integration Which Path to Choose? Pre-published vs Self-configured The choice between Pre-published and Self-configured connection methods is one of the most important architectural decisions when integrating ServiceNo...

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DPR - versions for product components?

Hi All, I'm trying to map a requirement to OOTB capabilities of DPR, where there is a Product, let's say "Sales Tool", and the team currently doing the releases for this product are maintaining the versions for every component of the product independ...

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Unable to install plugins via run-node-script.sh on on-prem instance (TranspilerEngine failure)

Hello,I am trying to install plugins (specifically i18n French) on an on-premise ServiceNow instance using the CLI tool `run-node-script.sh`.Here is the script I am using:---var plugins = [];plugins.push('com.snc.i18n.french');var main = new GlideMul...

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How to configure related lists within CWM record

Hello! We are looking to add more related list item into the side panel that shows CWM records.We have tried configuring related list for CWM records but that doesn't seem to take effect.Any help would be greatly appreciatedThank you!

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Resolved! How to show list of open incidents of current user and other steps

Hi, I'd like to configure the following, but am not sure how to do it. 1) I'd like the bot to show a list of open incidents of the current user (I've tried with lookup utility and non-scripted conditions but the bot is not returning any records for s...

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How to assign chat to all available agent in agent workspace

We have configured Agent routing based on user department and chat is assigned to only one agent at a time. But recently we received a enhancement to assign incoming chat to all available agents in agent workspace. Can you please tell me how to achie...

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How does the DevOps Pipeline handle Skipped Steps?

My client is using an Azure Pipeline that conditionally skips steps if they are not needed. So in a particular execution of this pipeline, some of the steps do not get run at all. However, when I see this execution from ServiceNow's Pipeline Executio...

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How to enable the "Raise an Issue" button in the Location Directory?

Hi all, Do you know how to enable the "Raise an Issue" button in the Location Directory? When we select / click on a Space name in the cad drawing, then it opens a card "horizontal-card__container b r-2x" and the "Raise an Issue" button is not availa...

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Unable to create jira tool in servicenow devops change (OAuth), token obtained

Hi community,Im facing a persistent issue while integrating Jira with servicenow devops change velocity via OAuth, despite following the following the official docs and successfully obtaining OAuth token, the Jira tool creation step in devops workspa...

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Bypass virtual agent and go to live agent in service now with link.

Hello, In our environment for emergencies we want give users a URL that when used bypasses the virtual agent and queues them directly for live agent assistance. Anyone aware of the process for this. Ideally we have a way to activate and deactivate th...

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Virtual Agent

Location Migration - Workplace Service Delivery

Existing ServiceNow customers often have a location hierarchy defined in the cmn_location table with this data being used in existing business applications. SN Workplace Service Delivery requires location data in specific Workplace Locations extensio...

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Multiple Versions

UI Builder: How to set default value when opening a new record form via a declarative action

Hello, I have created a declarative action of list type labeled "New". I have defined the standard payload. I have also done the event mapping with the list page. It is working correctly and opening up a new tab to create a new record. However, I nee...

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article not moving to draft state using localization frame work

While trying to publish a translated article from localization framework(sn_lf_comparison_ui page), the article is moving to auto publish state instead of draft. The requirement is to move the state to draft so that further modification can be done a...

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