Other ServiceNow Products

Featured NLU Virtual Agent announced for deprecation

September 2026 ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

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Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Show a conditional field on the visitor form

Hi all,I am trying to add a dependent field to the visitor details popup screen when the details are filled by the host through "register a guest".What I would like to do :A select field:Special Assistance required (Yes / No)A multiline text field: ...

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Self-configured Bot installation is not completing in Microsoft Teams integration

Issue: Self-configured Bot installation is not completing in Microsoft Teams integration.Configuring Microsoft Teams integration with a Self-configured Bot on our Instance02 ServiceNow instance.When we select Integrate with Self-configured Bot, enter...

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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Cyber Asset Intelligence and Identity in the AI Agent Era

You can't secure what you can't see, and most security teams can't see nearly enough. Join this fireside chat with Omdia's Theresa Lanowitz and Armis from ServiceNow experts to see why only 25% of organizations have real-time attack surface visibilit...

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Armis from ServiceNow

Cybertech Europe 2026

Visit Armis at Cybertech EMEA to discover how we help Europe's leading organisations tackle cyber risk. Connect with our team for personalized demos, strategic conversations, and insights on security innovation. See you in Rome. Book a Meeting

Event
Armis from ServiceNow

Les Assises de la Cybersécurité 2026

Attending Les Assises? Visit Armis at Booth B02 for personalized demos and insights on cyber risk. Or join our workshop "L'IA : Pompier ou Pyromane ?" on October 8 at 10am—where we explore how AI shapes security. We look forward to connecting with yo...

Event
Armis from ServiceNow

Release module and digital process module capabilities

The RM_Release (Release V2) plugin is deprecated, and the process is moving to Digital Product Release (DPR). Currently, each change request associated with a release generates its own approvers based on the change approval policies. For example, a r...

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Uncovering the Unseen: How AI-Driven Asset Intelligence Strengthens Tribal Cybersecurity

Presenter: Matthew Shallbetter, Seth McLaughlin Category: Artificial Intelligence On Tuesday, October 6, 2026 from 1:00pm to 2:00pm (Eastern). Tribal organizations face significant cybersecurity challenges due to limited visibility into network ass...

Event
Armis from ServiceNow

NexusCon 2026: See How ServiceNow Powers Connected Buildings

Dates: October 5-7, 2026Location: Detroit, Michigan Join 600+ facility leaders at NexusCon for expert sessions and peer case studies on smart building operations. Discover how ServiceNow's integrated platform connects OT visibility, IT operations, ...

Event
Armis from ServiceNow

Resolved! Need to understand usage of Facilities Work Order Sync State in cancel functionality

Could you help clarify the purpose of the following fields in the Workplace Case and Workplace Task tables? Facilities Work Order Sync StateFacilities Management ProviderFacilities Work Order ID We have observed that the Cancel action i...

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Supplier lifecycle operations-"Wait for supplier contact invitation to be sent out" activity failing

Need assistance in supplier onboarding playbook- the out of the box Supplier onboarding playbook stops at ‘Waiting for supplier contact invitation to be sent out’ activity.Observations noted -The supplier contact user is not getting created in the us...

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Will we be able to resize the sprints window vertically in the Sprint Planning tab?

Was wondering if there is any chance this is on the roadmap because it gets rough to work with in that tiny window.

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CWM - who do you give access to?

Hey Folks, those of you who are working with CWM live, who do you typically give admin/owner access to?I'm curious e.g. if creation of new Spaces is done by devs/admins in your org, or is this on the Agile Teams or even business side?Do you allow CWM...

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Visitor Management: Automatically Convert Multi-Day Visitor Visits into Daily Recurring Invitations

OverviewIn Workplace Visitor Management, hosts may create a visit that spans multiple calendar days without selecting Recurring invitation.For example:From: 02.10.2026, 14:00To: 04.10.2026, 15:00Although this looks like a three-day visit, it is store...

Article

Broken images in carousel input in virtual agent topic in Teams

Hi all, We have a Carousel input node in a topic that displays clipboard images for the virtual agent. When you trigger the carousel in the virtual agent in ServiceNow, the clipboard images appear just fine. However, if you go to Microsoft Teams and ...

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