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Resources and guidance for new ServiceNow Customers
146 PostsIf you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...
Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...
Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...
Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...
Getting Started with Supplier Operations: The 90-Day Fast Path Watch the demo to see Supplier Lifecycle Operations in action. This article walks through what you need to get started and why the 90-day path delivers real value rather than a s...
Hi Everyone,I'd like to know if there is any existing or upcoming feature planned to allow configuring some UI actions to appear within the CWM side-panel displaying story summary? Screenshot for reference I'm aware you can still switch to the Detail...
This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case. Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...
For those reading this just after the Christmas break, I hope you all had a good one and a happy new year. Just before the holidays my team and I were asked "how do you translate a Guided Tour?", so we put pen to paper and made another PoC Localizat...
I get the following message when i configured a "connected work". Is this limit only on "connected work" connections or does CWM have a 100 story limit for 1 board?
Hi everyone,I'm working on a use case where I've created an AI Agent in AI Agent Studio. The AI Agent is designed to interact with end users who want to integrate ServiceNow with a third-party application. It asks a few questions to gather the necess...
As you are just getting started, you will want to know where to get technical help and to understand basic principles for “care and feeding” of your instances. Get tech help Watch short videos on NowSupport! NowSupport Introduction to NowSup...
Overview :This article explains how to create a custom page in the Digital Product Release (DPR) Workspace and add a Record List component that displays records from a specified table. Step 1: Create a UI Builder Page Navigate to UI Builder from th...
While creating the Service Hook, I have configured:Trigger: Work item updatedWork Item Type: ProblemTag: AzureDevOpsField: Attached File CountI noticed that the webhook payload sometimes does not contain the resource.relations.added object, so my att...
The Google chat integration is now available for Now Assist in Virtual Agent with version 3.0.1 of the Conversational Integration with Google Chat store app! See the documentation link below. You can also download the app from the Google Workspace Ma...
Dear all, I am actually checking how the integration of Devops plugin with GitHub worksI go thoright the too configuration from thw workspace area and then connect to my test GitHUbConnection is ok but no repo gets disoverWhen I hit my github using g...
Hi Team, I am facing a critical issue while importing a CAD file into ServiceNow Map Studio. The import fails with the following error message:"Setup job failed for the following reason: An internal error occurred. Please contact the support"While re...
Hi All,I am getting below error while uploading CAD file into Map Studio - "Setup job failed for the following reason: Could not connect to Map Import service." I have tried with 3 different files, yet same issue. Anyone has idea what's the issue is?...
I am investigating a requirement in Playbook Workspace related to mandatory field validation and would appreciate guidance.Current Behavior We have multiple UI Policies that dynamically mark fields as mandatory based on user selections. When a requir...
Hi, I have a requirement to show the business hours and non business hours in User profiles based on country Name.Ex. We have 3 countries User Profiles1. UK 9 AM to 6 Pm (UK Time)2. Australia 8 AM to 6 PM AEST3. Japan 9 AM to 6 PMfor Business hou...
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