Other ServiceNow Products

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

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Resolved! How to set up the release date for a release

Hi everyone. We just deployed DPR in a pretty big environment, but we are still learning how to work with it. For now, we don't use the release calendar, as we will eventually have to support hundreds of teams. So all our release models are scene-ba...

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Interceptors in Source-to-Pay Workspace is NOT showing for custom applications

Hi Everyoneee, We've created new application under Finance Case, but we need to show this table in Source-to-Pay Workspace instead of Finance Operations Workspace. But now, the interceptors won't appear in users but in Admin it displays correctly.Use...

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Start Here: Agile 2.0 Deprecation and Collaborative Work Management

Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...

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WSD Reservation sync going to "Error" after "Synchronization enqueued"

Hi Experts, We are seeing an issue in WSD Reservation Management where the Synchronization State moves from "Synchronization enqueued" to "Error". Earlier, this was likely due to users not being part of required AD groups, causing sync failure with E...

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Resolved! Shopping Hub error: Page not found prompt after installing plugin

After installing the ShoppingHub plugin as well as the Procurement Management family pack, I am getting a "Page not found" error when attempting to navigate to my instance of ShoppingHub. I can see ShoppingHub in my filter navigator:However, when I c...

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Teams Chat Failure for Specific Users – Entra ID Issue

We have a Microsoft Teams integration configured in ServiceNow. During the initial setup, our IT team configured the Teams app registration and deployed the ServiceNow manifest.We are currently facing an issue where a user receives the following erro...

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Creating Epics from CWM

Hi Everyone, I would like to understand the possibility of working with epics from CWM.I am familiar with the KB: KB2675470 explaining the current limitations.Our use case is we would like to start just by rolling out CWM to replace Agile 2.0, for o...

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CWM - anyone implement a workaround for Epics so far?

Hi Folks, I know ServiceNow is planning to introduce the Epics properly into CWM by the end of this year.Still I would like to ask if maybe someone has already developed a workaround to be able to work with Epics in CWM?If yes, it would be great to g...

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FAQs - How to Import tasks into CWM ?

What is Import in CWM? Import feature in CWM lets you bulk-create CWM Tasks or Agile Stories on a Board by uploading a file with structured tabular data i.e. a spreadsheet, document, PDF, or image. Now Assist scans your file, recommends how each sour...

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Triggering custom topic after max wait time hit.

Hello, I need a help on the live agent reconnection after max wait time .We have created a custom topic for live chat and When user receives the message after max wait time hits, its not connecting with agent again if they type retry connecting or li...

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CWM Australia Updates - 2026 May & June Release

CWM Australia Updates - 2026 March, May & June Release Please check out the Delta Decks attached to this post for release overview Value Evolution - June 2026 This release focuses on AI-powered productivity, agile planning enhancements, and cros...

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Installing DPR plugin in my PDI

Does anyone know how I can get the DPR plugin to install in my PDI?

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Hide Facilities Management Integration section Workplace Central Workspace

Hi Everyone,I am trying to hide the "Facilities Management Integration" section in Workplace Central Workspace. I created a client script and verified that it is executing, but the section is still visible.I also tried hiding all the fields within th...

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Workplace Service Delivery – What’s new in the March 12th Release (Q1)

This blog provides an overview into the new features and capabilities from the March 2026 Workplace Service Delivery (WSD) release. Please note this is a summary of the most notable items, not an exhaustive list. For full details, refer to the Prod...

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How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

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