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Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

  Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

  • Article
  • Advanced Work Assignment
  • Agent Chat
  • Sidebar
  • Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

  • blog
  • Agent Workspace
  • Configurable Workspace
  • CSM
  • HR Service Delivery
  • HRSD
  • ITSM
  • ITSM: General
  • Mobile
  • NOW Platform

Featured Onboarding Guide for ServiceNow Customers and Buyers

  Welcome to ServiceNow—The AI control tower for business reinvention   We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

  • Article

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered.  The attached document can be used as a template and guideline for collecting requirements.  It does not cover all products, but it provides a ...

  • Article

Custom Playbook Activity shows up empty in workspace

Hi everyone,  i am quite new to all this and still trying to figure things out to begin with.I created a custom Playbook and wanted to test it out in the workspace and not only from the Test Button in the Playbook. My Playbook shows up in the Playboo...

  • Question

Regarding the Workplace Safety User

Hello All,I wanted to understand how the data is populated in the table "Workplace Safety User"(sn_wsd_core_workplace_user) based upon what conditions.I wanted to delete all the records from the table sn_wsd_core_workplace_user but there is a ACL on ...

  • Question
  • Rome
  • San Diego

Custom Dynamic Translation build

We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...

  • Question
  • Virtual Agent

Virtual Agent feature bubble

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   The Service Portal widget for Virtual Agent is a legacy product. Agent Chat configuration is the method to apply since the New York family release.     Hi there,   Not...

  • Article

Query Regarding WSD Reservation

Hi Team, The requirement is that the UI in the schedule needs to be by day instead of the time so that they can select from the UI itself as well. Basically, what we trying to do here is that the user should be able to select the day from the ui of t...

  • Question

Resolved! Regarding order decomposition

Hello community!If anyone knows anything about order decomposition, please let me know. If a bundled offering is further bundled, an error occurs in order decomposition when creating an order specifying that offering, and no order task is generated.F...

  • Question

Add the day details to the my reservation tab

 Hello Experts,We wanted to add the days details to the my reservation list which is displayed after the meeting room or desk booking."My Reservation" will display the Date - Day. We have already checked the the OOB widget and the above date format i...

  • Question
  • San Diego

CWM: Doc Page Landscape Format

 Dear Community,I have created a document page that includes a table with more than 8 columns. While the columns are visible by scrolling horizontally, I would like to display the entire table in one view. This could be achieved by using a landscape ...

  • Question

Calendar date range picker in a record producer

Hi everyone, I have a requirement where, in a Record Producer form, a user should be able to select a date range — “From” (start date) to “To” (end date) — within the same field, similar to what’s shown in the attached screenshot. Currently, the form...

  • Question
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