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Featured NLU Virtual Agent announced for deprecation

September 2026   ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

  • Article

Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered.  The attached document can be used as a template and guideline for collecting requirements.  It does not cover all products, but it provides a ...

  • Article

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

  Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

  • Article
  • Advanced Work Assignment
  • Agent Chat
  • Sidebar
  • Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Australia. Keep coming back often to see what's add...

  • blog
  • Agent Workspace
  • Configurable Workspace
  • CSM
  • HR Service Delivery
  • HRSD
  • ITSM
  • ITSM: General
  • Mobile
  • NOW Platform

Bulk Reassignment of Approver for Risk Assessment

I need help configuring a Reassignment button for the approver of a risk assessment in the workspace. Currently, if the approver is no longer working for the organization the team has to recreate the assessment to trigger a new approval, I need it so...

  • Question

Vocabulary Source cannot be deleted

I need to adjust the Vocabulary Source knowledge_en, however, the fields entered during the Vocabulary Source creation cannot be modified afterward. Therefore, I tried to delete this deprecated Vocabulary Source to create a new one, but it says it's ...

  • Question

Resolved! How to translate a 'Field message' on a 'Catalog UI Policy Action'?

On a record producer there is a 'Catalog UI Policy Action' that outputs a message on the form using the 'Field message' value.Have been asked to translate the value displayed on the form from English to German. I have tried sys_ui_message, sys_transl...

  • Question

Dashboard tab is missing in CWM(Collaborative Work Management) board.

I Installed plugin for Collaborative Work Management(Australia), but I am unable to see the Dashboard tab on CWM board.below image from instance dashboard tab is missing below image is from ServiceNow doc dashboard tab is visible.Monitor and track wo...

  • Question

Armis Centrix™ v26.4 Product Release

Please join the Armis from ServiceNow Product and Product Marketing team where we will be highlighting the new and updated features of the Armis Centrix™ platform and their business value.    More details to come. Save your spot and register now. Reg...

  • Event
  • Armis from ServiceNow

Static Translated Notifications not generated, no entries in Email Log

I’m currently working on a ServiceNow instance running Zurich and I’m facing an issue with Static Multi-lingual Notifications. I’m reaching out to see if anyone has experienced something similar or knows how to resolve it.In the past, I have configur...

  • Question

PHP2Shell: How to find, prioritize, and patch affected systems

Authored by: Michael Freeman, Head of Threat Intelligence, and Guy Broder, Sr. Director, Product Management   On October 20, 2026, details of two critical vulnerabilities in PHP leaked and began circulating ahead of their scheduled disclosure. The vu...

  • Article
  • Armis from ServiceNow
  • Continuous Vulnerability Detection
  • Unified Security Exposure Management
  • vulnerability management

ServiceNow Exchange: SPM Academy - Hybrid Project Management

Hybrid Project Management with CWM - From pure waterfall to fully autonomous agile   Project managers plan in Project Workspace. Teams execute in Collaborative Work Management (CWM). With Hybrid Project Management, both stay in sync without switchi...

  • Event

Welcome to Armis!

Introduction  If you are just getting started with Armis, you will find some high-level summaries and important links below to get you on the right path forward.     Onboarding and Collectors  A typical onboarding is 8-12 weeks, depending on resource...

  • Article

Resolved! Manually closing a case and terminating open playbook

Hi all, Looking for some advice on handling manual case closure and playbook termination. ScenarioCurrently we have a custom case which has an associated playbook that triggers on creation. The playbook when completed successfully closes out the case...

  • Question
  • cases
  • Playbook
  • Xanadu

Reassign Approvals for Risk Assessments

Hi there,I want to try to reassign the approval for a risk assessment when submitted in case the current approver leaves the organization. However, I am getting the error "inline editing disabled", I created a write ACL on the sysapproval_approver ta...

  • Question
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