Other ServiceNow Products

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for SPM, EA & CWM

We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...

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Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured May 2025 Release Overview- Talent Development

Talent Development- May 2025 Store Release We are excited to announce the May 2025 store release for Talent Development (TD). This blog provides an overview of TD features in the Q2 2025 Store. Major updates include Now Assist and Agentic AI to boo...

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dynamic field on catalog item through Virtual Agent

I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.

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Virtual Agent

Adding and Managing Languages in ServiceNow

By default, the ServiceNow platform supports American English as its primary language. However, organizations working with global teams and customers often need multi-language support. ServiceNow provides plugins for several out-of-the-box (OOB) tran...

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Integrate ServiceNow with Microsoft 365 : A step by step guide!

Integrate ServiceNow with Microsoft 365 : A step by step guide! NOTE: Installing these plugins will enable Employee Center on Microsoft Teams. Microsoft integration plugins are not available on Personal Developer Instance (PDI).Optional: Watch...

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Custom Playbook Activity shows up empty in workspace

Hi everyone, i am quite new to all this and still trying to figure things out to begin with.I created a custom Playbook and wanted to test it out in the workspace and not only from the Test Button in the Playbook. My Playbook shows up in the Playboo...

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about service operations workspace

May I ask if it is possible to migrate a global project that is already in the All menu to SOW, while keeping the UI and buttons including the migration, including calendar report, dashboard, etc. Is there any low-cost solution to implement

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Dynamic Translation toggle is off in SOW

Hi All,we are migrating to SOW and observed that Dynamic Translation toggle on chat window is coming as false/disabled.Earlier, we were on Agent Workspace and it is working absolutely fine fine. Could you please help in confirming which configuratio...

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How can we restrict agent chat dynamic translation toggle bar for only few queues

Hello, I just want to know that the Dynamic translation globe icon in the live agent chat window is available for all the agents by default.But is it possible to restrict this option to enable or disable the dynamic translation for only some queues?A...

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Pricing Management

Does anyone have a personal documentation for pricing management in more detail with many examples?I need to understand it in detail!And ping me in my mail if anyone have worked in sales and order management module.I need some mentoring in it.My mail...

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Sales and Order Management (Product Catalog Management)

Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...

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Non-approval task assignment within templates

Our release team is starting to move into Digital Product Release and one of the first things they have asked about is the ability to assign tasks within their release templates as that is not currently available. I know we can develop a customizatio...

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Innovating Safety, Ensuring Health: Transforming the Workplace with ServiceNow Health & Safety

When you think about workplace safety, what comes to mind? A fire drill? A wet floor sign? Maybe a monthly safety meeting where someone reads off procedures from a binder written ten years ago? Let’s be honest: the way many organizations handle healt...

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Provider Notifications || Notify users in Microsoft Teams using the ServiceNow Virtual Agent bot

This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case. Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...

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Wayfinding issue with directions on campus between buildings

We are having a problem with our location directory as far as the directions it provides. When people get directions between buildings and it has to use the directions on the campus the direction path seems to appear/disappear depending on the zoom ...

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Asset Management Configuration Intune/Jamf/Enrollment/Apple Business Manager

Hi All, I would like to know if anyone has experience on setting up their Asset Management module. We currently have Intune and Jamf feeding computer data into ServiceNow (pc and user details), but I have now been advised from our internal teams that...

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Asset

Service Graph Connector Integration for Claroty CTD

How do I configure the Service Graph Connector Integration for Claroty CTD Current Version: 2.1.5 Sample CTD Site to Monitor: Triton Sample OT Devices in CTD Site to Monitor: GE1 PLC Device, XXX.XX.XX.250 @ 9C:EB:E8:2D:73:81 Endpoint Device, SIMATI...

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