Other ServiceNow Products

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

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Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Accelerate Legal Content Review while Reducing Risk in LSD

Every organization produces a constant stream of content—marketing materials, presentations, policy documents, training assets, and external communications. Without a structured legal review process, that content can introduce regulatory, intellectua...

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Transform Lease Administration on ServiceNow

Lease administration is no longer a back-office function—it is a material driver of financial accuracy, portfolio agility, and executive confidence. ServiceNow Lease Administration, powered by LeaseCore, brings lease data, and critical date managemen...

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Connect to external CI/CD tools (ADO)

I would like to inquire whether there is any supporting product documentation that outlines the list of fields that can be transferred from Azure DevOps (ADO) to ServiceNow DPR once the connection between DPR and ADO has been established.Having acces...

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ServiceNow Exchange: Implementing Health and Safety’s Chemical Management

Join the Health and Safety Product Team as we share best practices for implementing Health and Safety's Chemical Management. During this session, we will share how to get started with Environmental Management: Chemical Management, implementation c...

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How to change the Virtual Agent / Agent Assistant widget icon color in ESC Portal (AI enabled)?

Hi Community,In our esc portal, the Virtual Agent / Agent Assistant widget icon changes appearance when AI is enabled (it shows the sparkle icon and blue gradient).We would like to change the color of this icon to better match our corporate branding....

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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CWM & EAP: Agile Guidance

Agile Guidance ServiceNow offers a single agile solution with two different vantage points—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached de...

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Revolutionizing Contract Management: Video Demos of ServiceNow's Latest Features (Part 2)

ServiceNow's Q4 2025 store release continues to push the boundaries of intelligent contract management. In this second installment of our video series, we showcase three additional powerful features that leverage AI and automation to streamline post-...

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Resolved! Posting to Teams Channels in 2026

With Webhooks being depreciated December 2025, what is the official ServiceNow best practice for posting a notification to a Teams Channel?

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ServiceNow Exchange: ServiceNow Security Academy - What you need to know to secure your instances

Security is top of mind with everyone, especially when it comes to keeping your instances secure. We’ve created this introduction, using a crawl/walk/run approach, on how to help customers secure their ServiceNow Instances and build the right secu...

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WSD - Workplace profiles - import options?

Hi all,I really love the workplace profiles as it auto zooms in on the users preferred campus /floor etc while using the Location directory. This increase the User Experience to a great extend.But how did you manage creating and assigning these profi...

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Resolved! How to Track Jira Issues and GitHub Commit History in Digital Product Release Workspace

We have configured the product for DPR usage and connected Jira and GitHub.What needs to be done to ensure that the commit history linked to issues in Jira is also tracked in DPR?Seeing that a Commits tab exists, it seems that the related information...

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Print Badges in Visitor Management

Hi Guys, I had implemented the Workplace Visitor Management with the Kiosk Management.There is a Ui Action "Print Badges" that I'm trying to understand why is not working. I click it and nothing happens. Someone manage to print badges through this UI...

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Visitor Badge Printing | Visitor Management (WSD)

I’m looking for some additional information or documentation on Visitor Badge Printing. I’ve reviewed the available documentation, but there doesn’t seem to be much detail provided. (Update a visitor registration)Would anyone be able to share more in...

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Agent to Customer Chat

Is it possible to have Agent initiated chats to the customer with a Teams integration? It seems like this is possible with Agent-to-Agent with the sidebar tool - but I can't see anything about agents being able to start a chat conversation with custo...

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