Other ServiceNow Products

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for SPM, EA & CWM

We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...

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Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—the AI Platform for Business Transformation We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the Now platfo...

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Microsoft Copilot integration with Now Virtual Agent

Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...

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AI Search
copilot
MS Teams
Virtual Agent

Digital Product Release - Integrations

Hi all,I gently need some clarifications about DPR integrations: Change Request- I got that each Release can contain more than one CR, but why? I thought just one unique CR was created before Deployment.- All CRs are created before deployment (as in ...

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How to make assignmnet group default when an interaction is created via virtual agent

Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...

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Translate Journal Fields "manually"

Hi guys,we are searching for a translation method for journal fields that do not require dynamic translation.We are trying to do it another way with a custom API to a translation service we already have. The idea is to use translated_text for the jou...

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Issue with S2P Playbook (Supplier Onboarding) – Actions disappear after reactivation

Hi everyone,I’m facing an issue with a Playbook from the S2P (Supplier Onboarding) module. Whenever I deactivate and reactivate it, all Actions (Action Assignments) disappear, which prevents me from continuing the process. This happens for all users,...

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Actions
Playbook
Playbook Experience
S2P

Why is there no reference from App Product Model to Business App?

Hi,I started playing around wit the DPR product a bit. Currently I'm exploring the possibility to create approvals within Release Phases. The overall functionality looks really nice, but I'm wondering why I can only select Users or Groups from the A...

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Issue with S2P Playbook (Supplier Onboarding) – Actions disappear after reactivation

Hi everyone,I’m facing an issue with a Playbook from the #S2P (Supplier Onboarding) module. Whenever I deactivate and reactivate it, all Actions (Action Assignments) disappear, which prevents me from continuing the process. This happens for all users...

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Actions
Playbook
Playbook Experience
S2P

Resolved! Digital Product Release - Readiness Target Date vs Change "Schedule"

Hi all, It is no clear to me which is the relationship between Readiness Target Date in DPR and Change request "Schedule" phase.Indeed in the print below it seems that CR comes later, so I expect the "Schedule" dates to be "when" the change will be a...

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Resolved! " Enter an account or consumer in customer order " error while selecting a product offering

" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for u...

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Automating Conference Call Placement for Major Incident Management using Notify Connector

Hello ServiceNow Community, We are currently working on implementing a solution for Major Incident Management. As part of this project, we have successfully set up the Notify Connector for Microsoft Teams, which enables us to manually initiate confer...

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Automation
Flow Designer
Microsoft Teams Integration

NLU FAQ, best practices, and general troubleshooting

NLU FAQ, best practices, and general troubleshooting Vancouver release 1. Frequently Asked Questions What’s the difference between using keywords and NLU to discover topics in Virtual Agent? Keywords searches for like terms between the user input ...

Article
Multiple Versions
Natural Language Understanding (NLU)
Virtual Agent

Virtual Agent button icon customizations

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A popular request on Virtual Agent is on changing the button icon. Often the Virtual Agent widget is cloned and edited to fulfill such a request. Though as y...

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Resolved! Digital Product Release - Other ServiceNow processes integration

Hi all, How DPR is integrated with other SN processes? Specifically,- Change management:A new CR has to be created before deployment, but which is the purpose? To have specific approvals (e.g. CAB), define the release schedule in prod and the risk? -...

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Resolved! Microsoft Teams chat title invalid character

What determines the character validity in a Teams chat title when starting a chat? Is this on the Teams end or in ServiceNow?

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Unable to activate Reservable Sync Configuration record

I am unable to activate a reservable sync configuration record. When I click on the "Activate" UI Action; the record appears to save; but it will not change to activate. I think that I traced the issue down to the "Create or Update Subscriptions for ...

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