Attachment icon unavailable in now assist panel present in servicenow studio in my PDI

[swaghosh]

I am already on the latest Australia version but when i open the studio and when now assist panel opens, the panel is not having the attachment clip icon. I have highlighted in box

[Dr Atul - LNG]

Sure mate.  Keep me posted

[Tanushree Maiti]

Hi @swaghosh 

Refer: KB2345359 Now Assist Panel is enabled but the icon does not appear 

The following prerequisites must be met for the Now Assist Panel to display:

• The Next Experience UI Framework must be active.
• At least one Now Assist plugin must be installed (for example, ITSM, CSM, or AI Search).
• Users must have the appropriate roles:
  • now_assist_panel_user for panel access
  • sn_nowassist_admin.nsa_admin for activation
• AI skills (Q&A, Topics, AI Agents) must be turned on in Conversational Interfaces > Assistants.
• AI Search must be enabled.
• The default assistant (Now Assist Panel – Platform) must be activated.

Note: Now Assist, AI Agents, and most GenAI plugins are not supported in PDIs, so they cannot be installed or activated. ServiceNow restricts these capabilities because they require licensing and managed AI services.

[Dr Atul - LNG]

Hi @Tanushree Maiti 

The question is about build Agent, not about Next Experience. These are two different topics.

[Tanushree Maiti]

Hi @Dr Atul - LNG 

I guess ,you just read first line of the KB. Please read full instructions.

[Dr Atul - LNG]

I read the file, and it does not mention Build Agent anywhere. It appears to be more focused on the Now Assist option, where the issue was suspected to be related to the Build Agent only.