Configure closure button on resolution template sent to users

[joshmorris]

Hi, 

So what I'm trying to do is on the template that is sent to the user when a ticket is resolved, add a way to for the user to confirm closure of the ticket which will then take the ticket from resolved to closed rather than waiting 3 days for it to auto close.

Is this possible to configure?

[Najmuddin Mohd]

Hi @joshmorris ,

OOB, the end user can close the Ticket from the Actions drop down menu, once the Ticket is Resolved.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[joshmorris]

Hi @Najmuddin Mohd 

When I impersonate a user and go to the portal this is what I get, is there another way for the user to confirm closure and then state goes from resolved to closed.

[Najmuddin Mohd]

Hi @joshmorris ,
Click on the FW: Mobile Hotspot Query, it will open another page.
It has Actions Widget.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.