Edit form sent to users when a ticket is resolved

[joshmorris]

Hi, 

We currently have a form like the photo below sent to users when a ticket is resolved. How do i access this and go about editing it?

[Dr Atul - LNG]

Hi @joshmorris 

This is email notification. You can find this under notifications in application navigator.  

[PrashantLearnIT · Accepted solution]

Hi @joshmorris 

Goto Filter Navigator and find the Notifications module and a list of notifications will be opened you can search with the subject name, inside that email and script will be there and you can update anything as per your requirements.