Edit form sent to users when a ticket is resolved

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joshmorris
Tera Guru

‎12-02-2024 07:00 AM

Hi, 

We currently have a form like the photo below sent to users when a ticket is resolved. How do i access this and go about editing it?

joshmorris_0-1733151620286.png

 

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PrashantLearnIT
Giga Sage

‎12-02-2024 07:40 AM

Hi @joshmorris 

 

Goto Filter Navigator and find the Notifications module and a list of notifications will be opened you can search with the subject name, inside that email and script will be there and you can update anything as per your requirements.

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Prashant Kumar
ServiceNow Technical Architect


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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-02-2024 07:31 AM

Hi @joshmorris 

 

This is email notification. You can find this under notifications in application navigator.  

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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PrashantLearnIT
Giga Sage

‎12-02-2024 07:40 AM

Hi @joshmorris 

 

Goto Filter Navigator and find the Notifications module and a list of notifications will be opened you can search with the subject name, inside that email and script will be there and you can update anything as per your requirements.

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
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