List Collctoer variable attritus not working UI classic catalog item

[sivananda80]

Hi Team,

I have created a List Collector variable and applied the following variable attributes:

glide_list=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=serial_number,ref_ac_columns_search=true,ref_ac_order_by=display_name

These attributes are working correctly in the ESC Portal view. However, when I click Try It and test the catalog item in the Classic UI, the reference columns are not displayed. I have attached a screenshot for reference.

I found the following KB article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748319

According to the KB article, variable attributes are not supported for List Collector variables. However, the article was published on January 29, 2024.

Could you please confirm whether this limitation has been fixed for List Collector variables in recent releases? If so, how can I make the reference attributes display correctly in the Classic Catalog UI (Try It view)?

Any guidance would be greatly appreciated.

Thank you.

[Ankur Bawiskar]

@sivananda80 

sorry my bad ref_ac_columns don't work in native for list collector

It still doesn't work as it's not supported OOTB

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Chaitanya ILCR]

HI @sivananda80 ,

as per docs the ref_ac_columns attribute only applies on reference and requested for type variable

it looks like the ref_ac_column_search attribute and ref_ac_column's both presence making it work in the portal