priority is not changing on incident

[aparna reddy1]

hi,

whenever am trying to change the impact and urgency on incident form priority is not changing, it is remaned constant.

kindly look into my problem

thanks.

[Dr Atul G- LNG]

Hi @aparna reddy1 

Could you please check if the property lookup is enabled or not? Logically, it should work out of the box.

[Chaitanya ILCR]

Hi @aparna reddy1 ,

go to data look up definitions and check incident related record and see if it is active and run on form change is checked 

take the table name from above screenshot and check if the record in that table are active

if priority lookup rules are not followed 

check if there are any client script setting them 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@aparna reddy1 

Please see the responses shared by other members.

If my response helped please mark it correct and close the thread so that it benefits future readers.